Paradise Lago Taurito

hotel is more like a 2 star see list of faults and issues we had 1 air con does not work in all rooms my room was 25 degress all week tried 4 times to fix 2 furniture all damaged 3 broken lights 4 mold in bathrooms 5 shower grill loose 6 this was a family room so extra bed put in the room this that meant the sharp light fitting is just above your pillow dangerous also meant light switches where now behind the pillows 7 blood on walls 8 step at entrance could not get wheelchair in 9 no emergency equipment for disabled to get down stairs in event of a fire 10 emergency lights not working in corridors 11 on first floor emergcy exit door was broken so they had a padlock on it . room 2 was the same apart from a couple of things 1 air con worked great 2 marble fell off bathroom sing would have broke foot 3 snot on wall 4 no lock on bathroom food was bland ended up eating out 5 times out of 7 stay away from this hotel when spoke to reception they admitted how poor the hotel was and how it need a refurb not a good hotel the others around it are fine this one is just really bad

Could be amazing! Good Points: Room large Balcony a good size Always tables for food efficient bar service Great view and location Maintenance reacted quickly to fix a problem Water park was good, although 2 slides were not open all week. Bad Points: Food sometimes cold and a little repetitive Rooms not cleaned properly Had to ask for towels Lifts only work sometimes Pool always busy. Other guests fighting Entertainment very poor and finishes very early Poor experience of excursions(i know its not the hotel but be warned! Shop around the kiosk just outside gave us bad experience and wont communicate to us) Drinks often flat. Quite a few cockroaches in the resturaunt We would not return

Once arriving at 1am we was welcomed to our room which were covered in cockroaches, after complaining to reception/ jet 2 they wasn’t interested and was told it’s in the terms & condition. After begging and pleading for them to change our room eventually they did. We entered the 2nd room to no third bed and after asking for a bed they brought a mattress no covers no pillows pulled their face when we asked. After this there were a lot of cockroaches throughout the hotel but hotel was overall ok. Most of the staff were friendly and dinner staff were extremely hard working and food was really nice for an all inclusive hotel. When trying to get a sun lounger please be aware you have to get up at least 6am to get one near the pool area. Most towels which are laid out wasn’t attended all day and hotel staff should move them so other family’s could at least have a bed while at the pool. Sea is really nice and clean and the bar on the beach front are lovely and play live sports.