Folias Aparthotel

Polite staff but quite distant and not very permissive, quite controlling which makes you feel somewhat uncomfortable. At the reception, I did not feel very welcomed given their refusal to everything I proposed. I understand that visitors are not allowed for the tranquility of the hotel, but there are cases that should allow for more flexibility. The responses I received were short and concise. You can bring visitors if they consume at the pool bar, but they cannot take a bath. Quite embarrassing. The person in question came to drop off some keys, they were not even going to stay for more than an hour. Well, they were denied the bathroom. But if you were offered to consume in the bar. It was just a calm adult who was only going to take a bath and leave. I think the regulations are a bit strict; there are cases where they should allow more leeway, always with some control, I understand that. The rules also state that you can pay for a day pass, and although my friend in question was not going to stay, they did not give me the option either, but we would have paid without any problem. I had a similar experience at another time, even offering to pay for a night in a room, and we were also denied in a rude manner at that moment. I cannot understand that no one can come to see you, not even for an hour. A friend once told me that he would not return on another occasion. He also left because of the poor treatment from the staff; his apartment was flooded, and they did not want to provide solutions, also in a rude manner. So it is a shame because it is a quiet place and close to the beach, but I will not return because it is not the first time the staff has made me feel uncomfortable. They have not been rude, but they have been distant and not very friendly.

Stayed here early May for a week. Flight landed early evening, we opted to take the bus to the hotel. After collecting luggage follow signs to bus stop, up the escalator then out of the airport, stop across the road. Not entirely sure of bus number, think it was Bus No 66, but if not correct, then there is a young gentleman at the bus stop who helps & gives directions. Bus journey about 20/25 mins, €3.50 per passenger. Tell the driver Centro Commercial San Agustin. Get off bus and turn left, follow the road. About a 10 min walk to the hotel. Plenty of taxis outside airport, fare for 2 passengers about €40. Check in at reception very swift. Room on the 7th floor with amazing views. Welcome bottle of bubbly & bottle of water, due to direct booking with the hotel. Wi-fi worked fine. Very comfortable beds, walk in shower with shower gel & hair dryer supplied. Attached kitchenette with cooker, fridge, microwave, kettle, coffeemaker, crockery & cutlery. What’s not to love? 👍😁 Breakfast as before lovely. Selection of hot food, cheeses, cold meats, sandwiches, fresh fruit, cereals, pastries. Also served which a lot of 4 star hotels don’t do is the lovely fresh orange juice & water. Swimming pool, plenty of sun beds. Pool bar open till 4p.m. Lovely cocktails at very reasonable rates as well as food also reasonably priced with good servings. Staff right from Reception, breakfast hall, cleaning, all courteous & friendly. Special mention to Carlos, Killian, Marcella in the breakfast hall/ pool bar, Your service was fantastic. Cleaning of room done by Nellie, very good in fact top marks to the cleaning staff who all do a wonderful job. San Agustin Shopping Centre not far from the hotel with restaurants & bars. If you prefer walking it’s a lovely walk down to Maspalomas beach , about 45/50 minutes with plenty of bars & cafes on the way with beautiful views of the sea. Ask for directions to the Yumbo Centre, anther lovely shopping area with loads of shops, bars, & restaurants. Taxi to these places between €8/10. Our 6th visit to this lovely hotel which we call a home away from home. 😁 Our special thanks to Azahara Campos. Your hospitality to us was next to none. A lovely quiet hotel to stay in, book directly through their website for lovely service. Looking forward to our next visit. Many thanks once again.

The second time we stayed at this hotel. And this time we stayed 4 weeks. We are so satisfied with service. Great staff. The maid should have 5 stars so good and Juan by the pool so service minded and always in a good mood. Apartments are worn but such comfortable beds. The only bad thing is it their wifi and that smoking is allowed on the balcony. We would most likely have come back January 2027 if we knew we could stay in room 611 again.