Precise Resort El rompido Club

We stayed at this resort last year and had a pleasant experience, which is why we decided to return this year. Unfortunately, this visit has been a major disappointment from the moment we checked in. We were assigned Apartment 1212 and immediately noticed that it was in a very poor state of maintenance. This has nothing to do with the apartment being old. We understand that buildings age, but there is a clear difference between an older apartment and one that has not been properly maintained. The apartment had damaged furniture, misaligned drawers, detached skirting boards, visible dirt in both the kitchen and bathroom, a heavily stained sofa, and several other signs of neglect. We also found ants inside the living room. To make matters worse, the air conditioning did not work when we arrived, and the sliding glass door to the terrace had a broken lock, creating an obvious security concern. We reported everything immediately and sent a detailed email with photographs. We then spent almost five hours of the first day of our holiday waiting for maintenance and speaking with reception instead of enjoying the resort. The air conditioning was eventually made to work, and we were told the door would be repaired. However, what disappointed us most was the way the situation was handled. When the manager visited the apartment, it seemed that our email and the attached photographs had not even been properly reviewed. As we pointed out the numerous maintenance and cleanliness issues, the response was simply that the apartment was “a bit old”, with no real acknowledgement of the overall condition. The suggestion for the ants was to spray insecticide inside the apartment, despite the fact that we are travelling with our six-year-old daughter. We declined and expected a more appropriate solution. We asked to be moved to another apartment because the accommodation we received did not correspond to the standard we had booked through Booking.com. This request was refused. What makes this even more frustrating is that the staff were polite throughout. However, politeness alone is not enough when the accommodation itself falls well below expectations and the proposed solutions fail to address the underlying problems. We genuinely wanted to enjoy our holiday here, but spending the first afternoon dealing with maintenance issues instead of relaxing is not the experience anyone expects when booking a resort. Based on our experience, the condition of Apartment 1212 does not reflect the standard presented online, and we sincerely hope the resort invests in proper maintenance and quality control so that future guests do not experience the same disappointment.

Quiet location with lovely gardens, friendly atmosphere, rooms spacious and clean. Good valve and good shuttle bus into town. Gym excellent along with the pools Food and bar good

Quiet and family-friendly hotel, pleasant pool.