Hostal Ferrer

I would not return, lacking services in the room

We expected worse and accepted that, when we got there we were pleasantly surprised. We were already aware that there was no air con but the room had a ceiling fan fitted which was great to have on all night, plus blackout window shutters so could have the window itself open and shut the shutters letting the cooler night air in. The cleanliness was faultless, we put the sign for housekeeping on the door every day of our stay and everyday got back to a lovely clean room. We stayed in the sister hotel across the road before which is still our fave but then it’s double the price. We love the location, the staff and the comfort. There is no lift in the Ferrer building. The pool is on top of Casa Maria opposite and is great with music and a bar. If you’re in a budget I would recommend this hostel every time. Can’t believe it’s classed as 1 star!!

Pension to escape! Not only were my friend and I robbed during our stay, but also the staff showed no help or moral support. They acted unselfishly and did not seem at all concerned by our situation, until we told them that the police were arriving on the spot, strangely it was only then that they deigned to ask us questions and watch the surveillance videos, not a word or a look from the manager, who was on the other hand very pleasant with the police... Back at the Inn at 4 a.m., we realized that our room had been broken into. Our jewelry, bags and personal belongings had been stolen and spread out in the room. We alerted security who asked us to wait until 9 a.m. to view the surveillance cameras. Finally, we were informed that a manager had to be present to view the images and finally we were informed an hour later that a "computer scientist" was also to go on site in the following days and that we had to clear the room quickly and tidy up our belongings, which were evidence of the burglary. Finally, we contacted the police who took care of the situation. Despite the responsibility of the hotelier in this kind of situation, we will certainly never be compensated for our losses. I want to make it clear that the rooms only open thanks to Badges that only we and the hotel staff hold. I am flabbergasted by their lack of professionalism and insensitivity to such a traumatic event knowing that we are two young women in our twenties who felt totally insecure and left to their own devices to deal with this situation for which the Pension is legally 100% responsible. Must be avoided if you want a minimum of security and professionalism in case of an incident.