Beatriz Costa & Spa

I honestly don’t understand some of the negative reviews of this hotel. We’re currently staying in room 349 and have been really impressed with our experience. The staff work incredibly hard, especially considering how busy the hotel is. Our room is perfectly suitable for what we need, and it’s clean and comfortable. The cleaners have been in every day, even on days when we didn’t particularly need the room cleaned, which shows how hard they are working. The food has been absolutely fine for us. There’s always something you can find, even if you have picky eaters in your family. You might not love every single dish, but with the amount of choice available, there’s always something to eat. The pools are lovely and we’ve really enjoyed them. The only real issue for us is the sunbeds around the pool. There simply aren’t enough for the number of guests, and we have struggled to get one on several days. This is probably the one area I think the hotel could improve. The pool bar can be a little slow at times, but honestly, look at how busy it gets — it’s understandable. The staff are doing their best. One thing we would definitely recommend is paying the extra for the proper cocktails and branded drinks rather than sticking to the all-inclusive options. There is a huge difference in quality and, for us, it’s definitely worth the extra. The WiFi works, and we even have English channels on the TV in our room, which is a nice bonus. Another thing we’ve noticed is how often the public areas are being cleaned. There are staff constantly keeping on top of things, despite the number of people using the hotel. What I will say is that we’ve seen some guests being quite rude to the staff, and I honestly think that’s unacceptable. These people are working extremely hard to make everyone’s holiday enjoyable, and they deserve respect. Overall, we’re having a lovely holiday and would definitely say don’t let some of the negative reviews put you off. Come with realistic expectations, remember this is a busy family hotel, and you’ll have a great time! ❤️

If there was half stars I would have given 2.5*. The hotel is not quite average but also not completely poor. We have just arrived home after 6 nights. This was last minute for us after our holiday was cancelled, we just wanted a quick getaway so knew it was cheap and cheerful. I was apprehensive before coming but came with an open mind and reasonable expectations due to the price paid and reviews I’d read. I was definitely not expecting luxury but was expecting at least 3* and clean. As has been reported the hotel is very dated and needs a lot of TLC. We upgraded to a superior junior suite before we arrived but on arrival the hotel could not provide this and we ended up in an un-refurbished junior suite. We were paying for this on arrival so took it in our stride but it was disappointing. The receptionist was apologetic and said they did give us the “best” junior suite they had and reduced what we had to pay. This was older style but large. I have tried to be balanced below: Pros - The sun bed dash nightmare was not as bad as reported initally. Whilst there was a small queue before 9:30 it was not as bad as expected and there were often still beds spare at 11am. It did get busier towards the end of our stay and more people queuing. - Most staff were very nice. - Entertainment team were active and worked hard. - Pools were large and didn’t feel crowded. - Drinks were fine. - Buffet was not as overcrowded as expected and we could find something to eat. Was it the best - definitely not. We ate out most nights but we planned to do that anyway. For us the all inclusive price was not much different to half board which is why we booked it. - Room (junior suite) was large with 3 balconies. - The hotel does provide entertainment, the shows we saw were hit and miss but better than nothing. Cons - Cleanliness. It was definitely not spotless, pool areas in particular were dirty with the previous days drink spills dried. I have never been anywhere where the pool area is not cleaned overnight. We did not see the pool area cleaned during our stay. Piles of rubbish swept into an area but left for days. Given they are not cleaning it is odd that the pool area is closed until 9:30am. - Our room was dated and at first glance appeared clean but on closer inspection our sideboard was covered in ants, there were also ants in the bin and one of our children thought they had seen ants on the sheets. This is not acceptable in any hotel. I spoke to housekeeping and reception but as there were no other rooms available (until 2 nights before we left) we had to insist the room be deep cleaned and sheets changed. We had spoken to other guests who had experienced issues and until this point of our own ant issue I wasn’t sure how bad it could be. I was wrong. According to people we spoke to the first floor is the worst. - Pool towels - again I recognise this is a 3 star hotel but I have never stayed anywhere where if you want to exchange your pool towels (for a clean one) before checkout you have to pay 2€ per towel. - Plastic cups - 1€. I have no problem paying; the hotel say it is to reduce single use plastic but again in other hotels there are staff collecting reusable plastic cups but we never saw anyone cleaning or tidying round the pool. There will be plenty of people who forget so I would think the extra odd 1€ and 2€ the hotel makes on cups and towels is easy revenue. - Safe - another add on, 4€ per night and 4 trips to reception to get it activated and working. - Queues - rarely more than 2 staff working in the pool bar so there was always a queue. It did move quite quickly but if there were self-serve soft drinks this would help. The lady in there works so hard and it is not fair. There is self serve wine but not soft drinks. - Entertainment bar - again always a queue but moved quickly. Overall we had a nice time and enjoyed being together. There are lots of nice restaurants in town that we felt were reasonably priced and worth the money. It is about 15-20 minute walk but we didn’t mind that and taxis back are around 5€. Would we return, no - it wasn’t for us. This is not intended to scare people or put people off but I have tried to be balanced and honest. I went with relatively low expectations so I think if you are expecting something nice and special or even 4* you will be disappointed but if you got a cheap deal like we did then it is what it is, take it as it comes.

Hotel to avoid, I am currently there, unpleasant staff, nothing to eat at the restaurant and if you arrive after opening there is no choice. The access hours for both the restaurant and the pool are late, they offer a shuttle to go to the center that does not correspond with the restaurant opening times, basically if you go to town or to the beach with the shuttle you don't eat or you go at 4 p.m. Regarding cleanliness, it leaves something to be desired, the excursions are a rip-off for what they are, not to mention the war for sun loungers at the pool, in short it feels like a boarding school, the island is too hyped for what it is and if you want to visit it, rent your car and avoid this hotel. For young people, there is nothing to do, no atmosphere 😉