Be live Lanzarote Resort

Just watched Rock Nation perform. Despite England losing the World Cup semi final, this Argentinian group were absolutely marvellous, performing for nearly 2 hours. Well done to everyone concerned.

3 star It calls itself a 4 star so should be judged as one hence the rating I have given. Rooms: premier inn 3star level. Spacious rooms can see the sea and also some industrial unit with wind turbines. Bathroom large, all very clean, beds ok, large tv. But Basic, cheap furnishings and very poor air conditioning, which is a common theme across the rooms on the active side. It’s hot outside and cooler than the air conditioned rooms! Pool: if you want to be around the pool get ready for a race to the beds at a 9am rope drop, pretty pathetic, if they are going to allow people to reserve then let the early risers win in a free for all. If you don’t specifically want to be on top of the pool, the noise and the loud kids, you can reserve beds on the terraces from anytime. Restaurant: nice, staff very attentive, use of Aircon should be a given in a 4 star, if you can’t get outside prepare to sweat whilst eating not very relaxing. Lots of food, and choice although it doesn’t change much, luckily we only have 7 days, 14 would be too much. They constantly replaced food, fresh but relatively tasteless and dry/overcooked meats and fish. No à la carte or theme restaurants included, unlike most other 4 stars. Gym is good definitely 4 star, beach is pointless it has no sand! On a good bus route to get around the island whether it’s Costa teguise or Costa Blanca. Entertainment: average If you want a late check out room, almost zero prospect, but we have heard you can use the gym to change. Can’t see us coming back.

We are a family of five (2 adults and 3 children aged 10, 8 and 2). We stayed at Barceló Lanzarote Active Resort from 4 to 11 July. From the moment we arrived, we found cockroaches in our room. We immediately reported the problem to reception. We were offered two options: move to another room or have our room cleaned again. The first room we were shown was at the other end of the resort, much too far from the pools for our toddler. It also had a toilet that was constantly running. We therefore chose to have our room cleaned. The following day, despite the cleaning, we found cockroaches in our room again. We reported the problem once more, but were told we would have to wait until another room became available. We arrived on Saturday and were only moved to another room on Wednesday evening. During those four days, we continued to see cockroaches. My children slept very badly and were terrified. One of my daughters even woke up screaming after seeing one. Those first days of our family holiday were filled with stress instead of enjoyment. What shocked us the most was being told by reception that seeing cockroaches was "normal" because we were in Lanzarote. While we understand that insects exist on the island, we do not consider it normal to repeatedly find cockroaches inside a hotel room costing around €2,650 for one week's stay. After changing rooms, we no longer had the problem, which we appreciated. However, this did not give us back the four nights of our holiday that had already been ruined. As compensation, the Guest Experience Manager offered us one dinner in the à la carte restaurant and later a 20% discount code for a future stay. Our request for financial compensation was refused. We have photographs, videos and the complete email correspondence documenting everything that happened. If cockroaches do not bother you, this may not be an issue. But if, like us, you expect a clean hotel and good customer service, we cannot recommend staying here.