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Reviews from Guests

3.0/5

tripadvisor

2,276

Reviews

from real guests

honestEssex

5

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5

WhatUpdate My 2nd full day here.artived late Friday be warned no shops open and I so needed juice but there was no where open so to the all-inclusive bar I went and had a beer .there was a singer on for the entertainment that night but nothing since. Breakfast is what you normally get on inclusive you pick what you want.and it was all fine and hot plenty for everyone. Dinner was lamb chops.,ribs ,beef rice, on the Saturday yet again plenty for all.i did try and get a ice cream on Saturday afternoon but they said they had run out of the alinclusive and if I want I could pay 3 euros for 1 .I declined. The apartment im in is great I have no complaints at all I could not ask for better but im on ground floor.there are a lot stairs if you have a apartment on the other floors guess I was lucky. The hotel yes is dated but the place is huge I have seen workmen going about so they are trying.yet again I have no complaints. The pool yes there is work to be done tiles on the bottom do need replacing but it does not stop you using it.i will say it is deep I have just gone and bought a ring so I can go in lol. The staff have been OK you get the odd one who doesn't seem to want to work but we can all be like on days. My big shout out is Michael or mackel.he is a bloody star so much fun he will make your evening when he is on shift.a pleasure to be around.well done. My review. Yes I was worried after reading all the reviews.honestly when I drink lemonade I don't expect it to taste like champagne we are all on a budget and this place is not getting the feedback it deserves. There is nothing for young kids to do here so if you are bringing kids under 16 then I think it will tough. Would I come back 100% a6

785arronr

4

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5

Me and some friends came for 1 week, honestly the only negative thing I can say is no lift, all stairs but your on a volcanic mountain it is what it is, food was brilliant, service was brilliant, staff friendly and willing to help when they can rooms was ok, was tidy....definitely would go back again...

F8907OMcraigf

4

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5

We just got home from a week here. My wife and I and our two friends NOT Bad at all we all had a great time. Pretty much all the reviews I looked made our party worried before we arrived. Very worried Bad food Rubbish staff Terrible localtion All inclusive drinks not good Cleaners dont come Place is dirty Infested with bugs The list goes on and in our experience we found all these review to be very misleading our experiences was great we are all late 30s early 40s wasn't our first holiday We had not one complaint with the food or hours it was available. If you are going to choose to eat the same thing every day ofcourse it's going to be repetitive. Plenty of different choices in our opinion and everyone we spoke to there enjoying there holiday food was good.. Staff couldn't do enough for you if you ask the would do what they could to make it happen. I emailed before we arrived on two different occasions with a request to be put high up as possible for thd view which is great and that our 3 rooms were as close as possible obviously going with friend we didn't want to just bump into each other. I got a very quick response from the receptionist saying they would do there best to fulfill my request. They did we got 3 room next to each other other 10/10 The location it's is up a hill most hotels are up a hill in the resort on the way back to your hotel. unless your sleeping on the beach your are going to go up hill to go back cant blame the hotel for being up hill Be prepared for steps at the hotel Alot of steps if you have mobility issues young children or you just are not a fan of stairs the higher levels are not for you Simple. I requested the top I'm sure they would try to accommodate you if you asked not to be high. The all inclusive drink as the same as anywhere bars open 10am - 23.00pm always staff there happy and ready to serve you what ever drink you want very generous servings no complaints atall Cleaners are lovely helpful in your room everyday changing towels and beds everyday and taking your rubbish away we had no issues atall with the room cleaning service The place is Not dirty it's in need of updating abit bit of paint wouldn't hurt it is not like the reviews we saw saying it's discusting and filthy IT'S NOT filthy and disgusting its old could definitely do with abit of re refurb but it's not an expensive place to go for a week being a bit out dated didn't bother us or anyone we spoke to there We did not see a single bug certainly wasn't infested. Only issues I/we personally had the pool needs attention it's usable it's missing some tiles here and there that needs attention is got plenty of use when we were there slats someone in there it's a good size The music around the pool is not great very repetitive and well could definitely be better NOT the end of the world honestly We asked to keep a room on as we had a late flight we were told sorry we are fully booked this is fare enough there is a shower downstairs everyone can't use great no problem atall BUT the issue we had when we ask for a towel we were refused knowing all are bags are behind there reception safe and we have no rooms being told we could use a towel but the showers are there annoyed all 4 of us. Quick fix litte table in reception with a few towels for guest leaving using the shower would be great Other than that we had a great time Thanks to all the staff there.

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Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi