Diamar

Upon our arrival, the experience was unpleasant due to the arrogant and haughty attitude of the receptionist, who had difficulties communicating in both Spanish and English. We also found it inappropriate for her to exchange affectionate gestures and kisses with her partner in front of guests during her shift, a behavior that, in our opinion, does not align with the professionalism expected of her role. The hotel has certain aspects that need improvement, with signs of wear and tear being visible. However, the rest of the staff deserves a 10/10 for their kindness, attentiveness, and professionalism. Sincerely...

Excellent views of the sea, centrally located, and good treatment from the staff.

My husband and I ended up in the Hotel Diamar on 24 th December for a few nights. This was because my husband took ill on a cruise ship, was admitted to the public hospital in Lanzarote, and was finally allowed to join me in the hotel, while still being treated with antibiotics. So this was not a good situation for us. I was distressed, as I was upset about what was happening to my husband, and I was not coping with the stress of the whole situation. Firstly, I'd like to say that Alex and Rafael, on reception (Sorry if I have spellings wrong) were very pleasant and helpful - they are both a credit to the hotel. However, on Christmas eve, I was in a position where I needed food for us, after a difficult day spent in the public hospital in Lanzarote. I could not get food in Arrecife, as places were shut for the Christmas period. The hotel could not offer any food at all, although local Spanish families were enjoying a Christmas buffet. I was unable to obtain any food for us at all. Alex just apologised. I became very upset later, as we'd had no food all day, due to the distressing day it had been (I was not sure at that point how ill my husband would become. Food had not been a priority earlier in the day when the hospital was assessing my husband's health). By the time food was a priority, I could not get us any.... So I'd like to point out that when people are placed in hotels by insurance companies, the chances are they are going through a difficult experience and not something of their choosing - some help with food on Christmas eve would have been so welcoming for us. I was able to purchase a cup of tea in the cafe at the front of hotel. I was obviously distressed by then, something that both the abrupt waitress in the cafe and the local Spanish families managed to ignore completely - Christmas "love and peace to all" was definitely missing..... Having said all of that, both Alex and Rafael were very helpful during the rest of our stay there, before we were moved by the insurance company to another hotel (my husband was ill for quite a few weeks, and still had to recover fully when we got home - his recovery took months). Alex and Rafael are a definite credit to this hotel. Their pleasant manner helped me a lot at a very difficult time, and the three stars I've given are really for them.