Vik San Antonio Hotel

Safety Concerns – VIK Hotel San Antonio, Puerto del Carmen ⭐☆☆☆☆ During our stay at VIK Hotel San Antonio, a member of our family was the victim of a reported robbery within the hotel premises during the early hours of the morning. This was an extremely distressing incident and raised serious concerns for us regarding guest safety and security. We observed that multiple access points appeared to remain open during the night and did not feel reassured that sufficient measures were in place to prevent unauthorised access to the hotel. We reported the incident and our concerns to the relevant authorities and believe the hotel should review its security arrangements as a matter of priority. While we cannot comment on the experiences of other guests, this incident significantly affected our sense of safety and enjoyment during the holiday. We felt that greater visibility of security measures and a clearer response to guest concerns would have provided additional reassurance. We were also concerned about safety around the pool area, as we did not observe a lifeguard on duty during our stay. Families travelling with children may wish to make their own enquiries regarding pool supervision arrangements before booking. In our experience, responsibility for safety around the pool appeared to rest largely with parents and accompanying adults. In addition, we found the food to be repetitive and often not as warm as expected. Service levels were inconsistent, and some concerns raised during our stay did not appear to be addressed to our satisfaction. Overall, the incident involving our family member had a significant impact on our holiday and our confidence in the hotel’s safety arrangements. Although others may have different experiences, we left with serious concerns regarding security and guest welfare. Based on our experience, we would not return and would encourage prospective guests to make their own enquiries regarding the hotel’s security and safety arrangements before booking.

Genuinely can’t understand some of the negative comments about this place. Just been for a week and I can’t fault it. Everything you need is there. It’s clean, friendly and in a perfect spot. I’m 51, there was older and younger people there. Relaxed and friendly and beautiful views. Love the place

This is a great hotel. Brilliant staff from reception to bar staff and cleaners Lovely hotel (We had room 2116 ) Great easy check in . Spotlessly clean room , cleaned daily to a very high standard . Lovely quiet room no noise, great cool balcony ( nice to cool off after a day in the sun ) Kettle , tea coffee milk renewed each day and a bottle of water left in fridge every day ( All inclusive) So many areas to sit by pool. Two pools , outside bar with friendly staff Location is also perfect. Walk round the corner to the shops bars and restaurants. Extremely flat area , great for us . Food was outstanding. So much choice at every meal time. We would appreciate a general tip tin as all staff deserved a tip , not sure how it works at the moment. We would like to have tipped all staff as they deserved it , but obviously this isn’t possible. We just chose the ones we felt were the best. We would recommend and will return Mainly an older clientele. But were definitely some younger ones and a few families. Thanks everyone !