Aparthotel Partner Costa Mar

We've stayed here twice before and found it satisfactory. It was the view we returned for. However, on this occasion, we were given the most awful room. It was filthy. The pictures I have attached paint a clear picture. The kitchen and bathroom were shocking. The counter tops looked like they hadn't been cleaned properly in weeks. Cobwebs in the bedroom. Questionable stains on the sunbeds. The towels were like large teatowels. Thin and didn't feel clean, so for the first time on any holiday I've been on, I used my beach towel. To flush the toilet you had to put your hand into a hole in the wall behind!! We were only staying for 4 nights, and after a long day travelling and with health problems, which meant I was in pain after travelling, I just couldn't summon the energy to complain and move apartments. A couple of days after arriving, I asked the receptionist if they could request a taxi to go to Puerto del carmen and was told they only call a taxi for the airport. I have never had this anywhere else. I will never book to stay here again.

Location is perfect, right next to a stunning beach with everything you need. There is an Indian restaurant right next to the hotel which is outstanding, highly recommend! Local spar shop too next door. Pool okay , but gets very busy and claustrophobic, the beach is amazing. The rooms are huge and very spacious. We had a ground floor apparent with a sea view. Walls are very thin and you hear absolutely everything, so not much sleep. We had air con on for 10 days and didn't pay for it. Drinks for meals you pay at the end when you check out. We had food out most evenings due to the very limited variety. If you have children , you will struggle to find something they will eat. Breakfast was very good with great coffee. Lots of wonderful restaurants near by , so you have multiple options. Taxi's are very cheap. About a 25 minute walk into the main strip of Del Carmen, or a 3 minute taxi. Cleaning is not the best and very limited understanding of basic English. The lady takes so long and it was adequate at best. Sadly , the most negative part of this hotel was the amount of large Cockroaches that were in the room daily. It was actually disturbing and upsetting. They were crawling underneath the shower plug. Even with keeping doors shut and blocking all gaps, they still found their way in. We would have stayed here again if it wasn't for the clear cockroach problem they have.

Definitely would stay again basic no entertainment though Rooms ok big with kitchen and balcony cleaners not the best in the rooms had better Food above average was expecting alot worse but was i was pleasantly surprised especially at dinner time not alot of choices but food was very good in my opinion but you get what you pay for if you have booked you will enjoy it £20 for safe for 7 days and pool towels have a £5 rental charge or bring ur own there is a shower room free when check out incase you need to wait around with a luggage room