Gran Hotel Lugo

Our room was beautiful but the cooling didn't work and the was a noise we heard all night long. we called maintenance but while they said they fixed it they did not. breakfast was good.

The hotel is very well located. The stay has been disappointing. The service was poor; the person who attended us at reception could not have been drier, more arrogant, and less professional. The rooms are very, very noisy, with zero soundproofing. The breakfast was nothing special. And the worst part is that they called us on the phone at one in the morning, which obviously woke us up and scared us. When we asked the next day, because they did not tell us anything, the explanation was that they had noted an incident and that was it. In summary, we were told to just deal with it. A simple apology for the scare would have sufficed.

There was a lot of noise in the rooms; you could hear the bathroom of the neighbors. Also, the doors of the rooms slammed shut, causing disturbances at night and in the mornings. The breakfast was standard; on both days we stayed, the scrambled eggs were gone, and what was available was dry. The only good things were the parking and the location.