ALCALA PLAZA

The hotel is somewhat good, but the food is terrible; my companions started vomiting, the cutlery was dirty, the food was expired and undercooked. They had to take them to the doctor, and he said it was due to the food, and on the last day, no one came for breakfast, lunch, or dinner. Along with the other teams from the hotel.

We called the hotel for a reservation, the girl tells me that they were at full strength, I go into booking and there are rooms, more than one, checked. We booked. We arrive at the hotel, first you are not notified of the Indoor Parking, which is advertised in booking, you have to ask it, we arrive at the room, TV on, bed not well laid and an impressive tobacco smell. My husband opens the window a bit to air, but nothing. She goes down to the front desk, asks for a room change, comments on the problem and she replies that she has no more rooms. I come back, and the explanation you give me is so absurd that it makes me very angry that you underestimate the intelligence of the man in front. I tell her that it can not be that booking has rooms and they do not, she says that she can only put flavoring, she can not do anything else, and supposedly is what she does, because we when we rise, the same smell of tobacco. To say that it is totally uncertain that there were no rooms, number one, such a large hotel, with outdoor parking with just 8 cars and the interior only 4, counting ours. Hotel set back from any city center. Secondly, the next day I told the companion that we had some friends that we wanted to take another night that if there were for everyone, he told me that there were rooms, I talked with another girl of the hotel, and he told me that they had been a few days to less than 50% occupations, a hotel that consists of 200 rooms, the largest in Alcala de Henares. Never again, because of the poor management of the worker that night, because of the plague of the room and because of the deception and disinterest to help us. Exact date from February 17 to February 18 in the evening hours. Around 8 o'clock at night. Let them know that they have a job for us customers, they should put more interest and kindness.

The hotel is conveniently located near shopping centers and markets. The rooms are decent, and the cleanliness is acceptable. However, the breakfast is a disaster — none of the food is served hot. It would honestly be better if they didn’t offer breakfast at all.