Holiday Inn Express Madrid Alcobendas

I put a star on because I can't put zero on it. Very careful when booking at this property if there is another with a similar name in the area. I made the mistake of booking here instead of at another hotel (within 30 km and with almost identical name). Despite contacting them immediately to explain the situation, their policy has been absolute intransigence. The most outrageous thing is that, following your own instructions, I managed to get Booking to waive in writing its costs and commissions to facilitate the return. However, the hotel has decided to keep the full amount with no alternative. I have asked to speak to a superior repeatedly, both by telephone and in writing, and the silence on his part is complete. A company that prefers to earn the money from a failed booking at the expense of customer service does not deserve trust. If you are looking for a place that values its guests and has professional management, look elsewhere. Zero empathy and no ability to resolve.

We gave ourselves 2 nights the first with arrival and stayed one night and then after a week we returned for the last notte.Camere spacious and silenziose.Manca the frigobar.Pulizia more than good, delicious breakfast and free parking without problema.Se you do not find in front of the parking there are parking spaces lateralmente.Se I return to Spain and I needed we will be back.

What you have to do instead of responding frustratedly to the criticisms of your painful hotel and your painful staff, is improve all this that people put on you. I understand the frustration but it is to improve.You have to listen to move forward. Luck😍