Outrageous experience. They are not trustworthy. The hotel has a terrible lost and found policy and a concerning lack of professionalism. My friends forgot their toiletry bag, perfume, and a pair of Ray-Ban glasses in the bathroom. From the hotel, they forced us to return physically to retrieve our belongings, refusing to process a shipment paid for by us. The major surprise was that after driving 400 km back to recover it, the Ray-Ban glasses had magically disappeared. They returned the rest of the items and denied that the glasses were there, despite being given the exact location where they were left. Total impotence, money wasted on gasoline, and a stolen pair of glasses. Out of shame. We demand that management review which employees had access to the room before we take legal action.