RocaNegra Mountain Lodge & Spa

The location of the property is found via a very rough dirt road. When we arrived, the place literally looked abandoned. The surrounding grounds were so unkept, it looked like it hadn't received maintenance in years. We were the only guests in 2 days. Many issues: 1 staff member, no restaurant available, no wifi in room, pool deck and terrace deck were unsafe with twisted rotten boards with screws and nails popping out everywhere, no security, no spa, sauna and hottub extra $$ to use, no in room tv, boards on balcony were rotten and unsafe, unheated pool, and hot water was limited at best...took 10 minutes to heat up to luke warm. 2nd night we were there, neighbor was partying with extremely loud music until 3am. People wandering behind our room past midnight being loud. We brought up some of our concerns upon arrival with the owner. He was very rude, dismissive, and unprofessional. I ended the conversation with him knowing our concerns were not going to be taken seriously. The one staff member, Claudia, was very nice and did what she could for us. The place could be exceptional, but has been largely neglected. Very disappointing stay. I would never recommend or stay there again. For the price we paid and the missing amenities that were advertised, it was a complete rip off.

The alleged owner had a very unpleasant attitude, taking advantage of a situation. I say supposed owner because apparently the lodge belongs to your ex-wife's family. The location is very good. We didn’t try the service because we went with our own banquet and our own mtb guides. Hygiene was quite weak: the hot tube was dirty and the towels never changed.

Violent Owner. He was tremendously aggressive, even in front of the children, without provocation. Sir really is a danger. If you find yourself on the road he throws the van at you and yells at you. An upset, children crying scared