Kross Velazquez

this hotel has got to be the worst ever could not wait to go home very dirty food dreadful pool area not safe balcony's very un safe slopping and cracking away up a very step hill sheets were not changed all week never anybody behind bar coffee cold no coat hangers the worst thing we did not feel safe the hotel is so decrepit it seem like its going to fall down it should not be advertised for people to book so un safe

Me and my boyfriend went in Aug 2011 for 1 week all inclusive, where do i start? The staff were ignorant, non spoke English, never bar staff on the bar, no music except for the last night we was there, did not get coat hangers for our , when we asked for toilet paper, the receptionist wanted to give me them at reception for me to take back to the room, the food was unbearable, we did not eat it, we went out to eat, even tho we was all inclusive, the balconies were slanting and plaster dropping off them, the taxi could not find the hotel, we had to wait almost 4 days for our all inclusive bands, we spent most of the time away from the hotel, beds were lumpy and loud along with the air con, never ever again will I go there, the place should be comdemmed along with the 2 other neighboring hotels, in fact they are not hotels they are dumps and we paid £800 each, talk about ripped off, the only good thing about that week is we met a couple from Northern Ireland and a couple from Scotland and that was the only thing that brightened up the week, other than that. DO NOT GO

I actually feel sorry for the reception staff who were really friendly and helpful, for having to work in this place. I seriously think it is on the point of falling down!. This is evidenced by the huge subsidence cracks on the terrace and the balconies that slope alarmingly (we spoke to some other residents who - like us - were afraid to venture out onto their balconies). It is advertised as having a mini bar in every room (ours had none) and a hair dryer (you have to borrow one from reception) and a safe (this costs extra to use). Our bidet flooded, on two occasions our room wasn't replenished with towels or toilet rolls and there were no clothes hangers so we had to beg for more from one of the cleaners. The room was shabby and the twin beds (not double as requested) were hard and lumpy. Also there were only 2 tiny lifts for the whole hotel so a lot of time was spent in waiting for one of them. We only had Bed & Breakfast - thank goodness! This was barely edible and the coffee was a disgrace to the name. Finally, I think that it is apalling that they don't make clear the location of the hotel. It is situated at the top of a VERY steep hill. I am a reasonably fit individual and even I struggled to make a twice daily trip up this precipice. Seriously, if you are elderly or infirm, then you should expect to add the cost of daily taxis to your budget as you will definitely not be able to negotiate this incline.