La Perla de Torrenueva

Sorry it’s not a happy post! I Had booked a chalet on booking dot com for La Perla de Torrenueva starting this weekend. Received confirmation and my credit card was charged. 2 days after booking and with no consultation I was informed they (the property) had moved my booking dates to July!!! (Not even in Spain on those dates) I called the property manager (Frank?) who basically said somebody now wanted to extend their holiday so I’d have to find another booking. He didn’t offer to help or apologize he just said there are plenty of places to book on the costa del sol. Booking dot com have found me a new booking. But now I have to wait 2 weeks to receive my refund. I understand overbookings sometimes occur but the level of customer service was very poor and badly handled. I hope others have not had similar experiences at this accommodation.

A very, very bad experience. Our booking, made months ago, was cancelled by La Perla de Torrenueva only 3 days before our planned arrival. As we were already travelling in Spain, we had huge problems finding a new accomodation and finally had to accept a very poor alternative in the outskirts of Myas. Very unfriendly and amateur-treatment by La Perla de Torrenueva!

We stayed at La Perla while my partner who is a chef was doing a show cooking lunch event alfresco. Franck, the manager, showed us all their properties which include 3 villas, a cottage, an apartment and an ensuite bedroom. I was amazed that this place was in such a perfect location just minutes from El Bombo Beach in Mijas but completely private and secluded. The gardens were so lush and I swam in the private pool attached to our bedroom en suite. Their private villas have private heated pools!!! I am going to make sure my friends from Europe visit here soon as it is a real find. Nothing was too much trouble for Franck, everything was spotlessly clean, it is a private paradise where you can truly relax and chill. Thank you to the owners and manager at La Perla, we will be back.