Marbella Playa Hotel

This is a good hotel, and you are paying very good prices, dont expect a 5 start experience when you are not paying for it. The staff do a good job of making things run smoothly, attending to guests needs, and keeping the areas clean. Very big pool with enough sun beds, sea views are amazing, and food is alright. Hotel gets the job done, at a good price, for a summer beach holiday.

Positives first Grounds are Undeniably beautiful Swimming pool area lovely and clean (although the outside pool freezing cold out of season! ) I liked it though because you get the whole pool to yourself if your brave enough to go in!!. They do provide indoor pool which is heated outside of season so fair enough and it is very nice. Breakfast amazing you’d be a difficult person to please if you can’t find anything for your taste even Prosecco was available!. Dinner only ok any meat dishes were disappointing chewy however you could always find something to eat. Rooms honestly were not good no tea coffee making Facility mould on bathroom tiles dark and cracked Tiles on outside area stains on the throws over the beds. Room keys are absolute joke!!!!! And even when you key stops working and you have to walk back to reception.(bearing in mind my daughter came down with a nasty virus so had to wait outside while we could get access to our room which wasn’t quick to get sorted) to Be meet with no Apology that the key didn’t work it was some how our fault because it had been next to a mobile Phone which of may Deactivated it also this wasn’t a Isolated occurrence happened many times (If you know this why don’t you say when checking in?) Staff on reception rude and Abrupt. Lastly staff at bar not friendly and if anything Spanish is going on you will be served last even when you are clearly first in a queue you will be ignored maybe this is Something we English have to get used to be as rude as everyone else!!!! Rachida was an absolute credit to this hotel and is everything a hostess should be they are Lucky to have her and maybe she should be head of customer service if all staff were trained to her standard you’d get brilliant customer service reviews. This is a honest Review as we made the best of our holiday and just put up with the bad side as we had paid a lot of Money to here wasn’t cheap hotel however I’d give the rooms 1* no way near a four

Disappointed when we got there the bungalows are old and dated and not 4 star. However they are clean and the beds are comfy. After initial disappointment once we got our bearings we were really pleased with the hotel itself. Food was spot on, drinks great (we went all inclusive), pools clean, great location to beach a with some nice bars just a short stroll along the beach. Plenty to do for the kids (we went as a couple) If you are going to go pay extra for an upgrade and stay in the hotel and not in the bungalows. We had no outside space to sit outside our bungalow and as referred to above you’ll be disappointed as not as advertised as very 1980’s decor and dark. Coffee amazing and resorts spotless with amazing grounds. Mixed clientele of British, Spanish, french, German etc