Pierre and Vacances Benalmadena Principe

The hotel has a strange policy where guests staying for 7 nights or more have to check out at 10 am, while those staying for fewer nights can stay until 12 noon. It makes no sense that customers spending more money are expected to leave earlier. The hotel also advertises late check-out throughout the building, yet when we asked, we were simply told they were “too busy.” After speaking to other guests, they had all been refused too. If it’s almost never available, don’t advertise it. The rooms are tired, grubby and in desperate need of updating. On top of that, only one of the two lifts was working, despite the hotel serving over 200 rooms, which meant long waits every day. Overall, it felt like customer experience came second to the hotel’s convenience. There are far better places to stay in Benalmádena, and unfortunately I wouldn’t recommend this hotel.

We were very disappointed with our stay at Pierre & Vacances Apartments. Unfortunately, from the moment we arrived until the day we left, the staff came across as rude and completely unaccommodating. The reception staff were particularly unfriendly and unwilling to help. When we asked about a late check-out, despite not being collected until 8:00pm, we were told no and had to leave our apartment by 10:00am. Spending the entire day waiting around with nowhere to freshen up after a 10-day stay was extremely inconvenient. The pool rules were excessive and took all the enjoyment out of being on holiday. Inflatables weren’t allowed, there was no atmosphere around the pool, and the lifeguards constantly watched and corrected guests, especially children. The kids never felt like they could relax or have fun because they were always being told off. Housekeeping was also disappointing, as clean towels were not provided during our stay, which is something you would expect during a 10-day stay. The bar was another let-down. Drinks were very overpriced, yet the staff were still rude. To make matters worse, we weren’t even allowed to eat a packet of crisps that we had brought ourselves, despite spending plenty of money on drinks from the bar. Overall, the whole experience felt unwelcoming. We spent 10 days feeling like guests were treated as an inconvenience rather than valued customers. The lack of customer service, inflexible policies, and unfriendly attitude of the staff meant this was not the relaxing family holiday we had hoped for. Sadly, we would not return or recommend these apartments.

These are lovely clean apartments with everything you need - they even leave you a little welcome box with washing up liquid, dishwasher tablets, sponges etc Exceptionally clean and we found it v quite with lots of room and subbed availability round the pool… downsides are: Room 601 - the air con doesn’t work and we have had 3 days @ 34 degrees Furniture is slightly grubby Rooms/towel change/sheet change is only once a week And if you have a flight at midnight tough ! There is no ‘shower room’ you can use and despite advertising in the lift you can pay €40 to keep your room on until 8.00pm they refuse this and only let you extend check out to 2.00pm for €15 We had to wait 7 hours for our pick up after being evicted from our room 😡