Just returned on the 30th September 2026. Having stayed here last year and having a fabulous time we booked to return again this year.
The hotel... On arrival it was a lot busier than the previous year. There was a woman on the front desk who wasn't very helpful at all and quite rude. There was a couple of people having issues with check in, some had to pay more as they didn't even have a reservation somehow and others had booked larger rooms but had been given the smaller room.
The rooms are okay, kept clean, clean towels everyday, although the balcony was never swept or mopped once in our 10 night stay. The beds are very comfortable but the bathroom is tiny as others say, we knew about this and decided to return anyways.
The staff this year, we have found many of them to be rude. We didn't experience this last year.
I bit that is most annoying is that you have to wait for the pool to open, it is a roof top pool which has its own lift but the lift will only take you to floor 8 and the pool is on 10. So we had to walk up for 8 to 10 and sit on the stairs behind a queue of people waiting for it to open. It wasn't as late as 11am last year! That is ridiculous when your up early,.most of the day has already gone!! The waiters around the pool were ignorant, all you heard was " sorry this is not possible,with the wag of a finger" when someone was simply trying to move a sun lounger. We had an important telephone call to make so left the towels and went to the room to make the call, we hadn't even been gone for 10 minutes and returned to our towels and belongings removed and told this wasn't allowed!! Not even 10 minutes!! This is ridiculous!!!
We paid just short of £2000 for a 10 night holiday which in it's self is extortionate but we will never ever stay here again!!
Breakfast... We only ate breakfast 3 times this year as that was awful aswell.
Not to mention the deterioration of the building. This place needs a good sorting out and staff retrained.
