Tobago

We are just finishing our week here. A great experience. All areas of the hotel were kept spotlessly clean including our room service. The buffet food was of an high standard with plenty of choice where it was well cooked and presented. Every member of staff were a credit to the company always providing the highest level of service with a smile. I would though particularly mention Noelia and Lazaro who both provided exemplary service from the pool bar and always with a smile. They took the time and trouble to get to know their customers and everyone got the same level of outstanding service; well done to them. All in all a great break and somewhere that I would recommend.

Fergus Style Tobago definitely not a 5-star hotel, more like a 4-star. The rooms may look spacious but is small more like a room on a cruise ship. There is limited storage to two drawers, no bedside tables, no proper wardrobe, and the space is limited. There is a desk with a chair but you cant pull the chair out as there is another chair and stool in the way the only place you can put the other chair and stool is in front of the patio door blocking you using it. The room is small more like a room on a cruise ship. The bathroom setup was not the best, the wash basin, toilet and shower are basically in the bedroom the toilet separated from the bedroom by just a glass panel. The room was not cleaned properly before we arrived, there were drink spill stains on the floor and on the balcony table which stayed there during our stay. The bedside wall lights could have done with a clean as there was dirt and hairs on them which definitely were not ours. There was a folding drier on the balcony which we didn’t use as it had rust stains on the rails so we didn’t want to chance putting wet swimming clothes on it in case the rust marks came on our clothes. The mattresses was of very poor quality — foam, which doesn’t suit everybody, soft, uneven, and clearly seen better days. As a result, we woke with sore backs and hips and couldn’t wait to get back home to a comfortable bed. The pool only had ladder steps so if you have limited mobility you won’t be getting in, there is a chair hoist but not everyone won’t to see you getting in by this method, steps into the pool would suit most people. But it all wasn’t bad news, the staff were really nice and friendly, the restaurant had some excellent food and there was always something to suit everyone. The location of the Hotel was really good just a couple of minutes from the beach and bars. Due to the room design and cleanliness I would not stay here again and would not recommend it based on our experience.

Such a lovely hotel so clean and tidy. The staff are world class so helpful and attentive, nothing is too much trouble and they are all so attentive, we’d come back in heartbeat.