Armadams

During the conference, I stayed at the Artmadams Hotel in Palma de Mallorca. The breakfast was very good, the room was spacious, large, and clean, and the shower was excellent. The hotel is centrally located, and the staff is highly service-oriented.

The hotel was great and the room very large. On the other hand, There were ants in the room, and several of them. On the floors, the counters, and even on the bed. After one night, we informed the reception. After the 2nd night, the situation had not improved, so we made a complaint at the front desk. The first employee told us that the housekeepers had not seen any ants the first time we notified them; we had to show them a video and send it by email. A 2nd employee told us that the housekeepers had put a product in the room, which contradicts what the first employee said, and if they put a toxic product, why didn’t they change our room? Finally, we were told that there was nothing to be done about this. So everything is inconsistent, especially since 2 nights cost €1,200. Nothing was offered to us as compensation.

I'm going to be very clear so that no one else makes the same mistake as me. I am paying 350€ per night, 5 nights, with absolutely nothing included — no breakfast, no water, no service. Just the room. And this is what I've received in return. This morning I found a cockroach in my room (309). I notified the front desk at 8:00. Five hours of absolute silence passed. I had to send an email demanding a solution — change of room, any alternative — and the response was a generic apology explaining that “insects can enter from the outside.” I'd like to remind you that room 309 is on the third floor. A cockroach hasn’t climbed three stories from the street — the problem is internal and you know it. No room change, no compensation, no real solution. Absolutely nothing. The person who answered my email was Angelica Murillo, responsible for the hotel. His response was limited to regretting it and telling me that “insects can enter from open spaces.” Not a call, not a change of room, not any compensation. He simply told me that I could publish my experience wherever I wanted. I do, Angelica. The rooms seem to have not been renovated in more than 20 years. Mattresses are very hard and uncomfortable, impossible to rest. The cushions are so old and damaged that the filling cakes in balls. The furniture and decoration are completely outdated and deteriorated. For this price category it is an absolute disgrace — they are charging modern hotel rates for facilities from two decades ago. Faced with a serious complaint such as the presence of pests, the hotel does not offer any proactive solutions. They must be pursued, and yet the answer is a copy-paste apology without any real action. If you have any problems during your stay, you will be alone. For €1,750 total stay, without any services included, this is completely unacceptable. They are charging luxury prices for a product that has not evolved in 20 years. There are much better hotels in Palma. Don't make this mistake. If you're thinking about booking this hotel, think twice. Unmanaged plagues, rooms anchored in the past, zero customer service and luxury prices that do not correspond to anything they offer. I have documentation and photos of everything that happened. I do not recommend it under any circumstances. Avoid it.