Barcelo Ponent Playa

Overall a good stay. Staff were very friendly throughout our stay. Rooms were nice and well kept however the AC could be improved, to add to this the AC in the dining hall needs majorly improved as after 5 minutes we both were sweating a lot. The hotel states you are not allowed to reserve sun loungers for more than 15 minutes however it was not enforced, in the 7 days we spent there from 11am-4pm everytime we went to get a sun lounger all of them were “taken” however only 1/4 of them had people on them. In general though a really good stay and would return again

Really great, clean hotel in an excellent location. Food was fresh and varied, though restaurant sometimes busy. Air conditioning more than adequate in the room, even with the high temperatures and humidity during our stay. Lifts also fine, just need to be patient. Staff on reception friendly and helpful, though a seemingly more senior member of staff had very particular rules about the use of seating in reception, which seemed unnecessary. Our only issue was with the sun loungers by the pool. These are reserved by guests very early, sometimes the night before, despite this not being allowed. Hotel policy was not followed by staff either to remove them which was disappointing, and not per their response on some of the other reviews on here. Would return again outside of the UK summer holidays when quieter.

Lovely stay at Barcelo, have stayed here multiple times. Me and my family love it, great food, great location and lovely staff. Love the new sunbeds! Abit disappointed this time though, there was a problem with the aircon in our room, and it was also very hot in the dining room at times making it uncomfortable. Our room was on level one, you can hear a lot of noise from the dining room, chairs scrapping across the floor. Didn't have this problem the last time as we was on another floor. Wasn't able to get a late check out due to the hotel being fully booked, they do have a courtesy shower room with two showers which was very busy and in an unbearably hot room with no windows or aircon, would advise going early so you have time to get ready. Overall a lovely stay and will be back again