BS Don Jaime

Rude and sarcastic lady on reception with blonde hair and glasses. Basically called us liars when we addressed room issues such as leaking mouldy air con. No towels available when we needed them, no entertainment, not even music by the pool. Couldn’t get a drink when we arrived as all inclusive ended at 11. Couldn’t even buy one as bar was closed and vending machines out of order. Absolute nightmare hotel do not take any notice of the good reviews as you will regret staying here. If you have unfortunately already booked make sure you get a broken sunbed as soon as the pool opens (8:30) because they are all gone at 9am as there’s not enough. Location and bar staff are lovely and food wasn’t as bad as I thought always something for everyone but very basic. Still it’s not worth staying here please don’t do it to yourself

I have tried any Blue sea before in Torromolinus that hotel was much better. The hotel was excellent then. The worst was the shower that was very lazy. And it changed the temperature all the time. I said that at the reception, too. Noisy dining room. But could well put up something soundproofing. Optionally a rug carpet so that the chairs do not scratch. There was a lot of noise. The food was what it was. Like the staff think it's just a buffet. Not the big one. But roughly the same as in Torremolinos, I think it's the same groceries that are delivered. It was at least the same coffee machine and juice machine. Almost the same concept. But I don't think it has anything to do with it's some boring goods or bad goods or something. I just mean that's how the kitchen has cooked it. What then with it almost became indifferent in that way. But it could well be eaten but was a bit disappointed. The staff was approximately. I'm sorry I don't think I'll come back to the hotel another time

Lei Kang 2 reviews 22 hours ago New Vacation | Family Complaint – Refund request and report of unacceptable staff behavior Dear Sir or Madam, I wish to express my deep dissatisfaction regarding our stay at your establishment. We had a reservation from July 6 to July 10, 2026, in room 110. When booking, we expressly requested a room adapted for our daughter with a disability. Unfortunately, this request was not taken into account. During our stay, our daughter slipped in the bathtub, which caused her significant pain in her hip, where she has a prosthesis. After contacting her surgeon in France, he strongly recommended that we return immediately so she could undergo medical examinations. Consequently, we were forced to cut our stay short and leave the hotel on the morning of July 7, 2026, after only one night spent at your establishment. At 7 a.m., we went to the front desk to explain the situation and request a refund for the unused nights. The receptionist, a lady of a certain age, refused our request in a particularly curt manner and without any empathy. I then asked to meet with the manager, but she replied that it was not possible and that she did not know when he would be present. I then asked that it simply be indicated on our invoice that we had only stayed for one night. Her response was: "No, no, no, I am not signing anything and I am not writing anything." This behavior is totally unacceptable. Beyond the refusal of our request, it is above all the lack of professionalism, listening, and humanity that this employee showed that deeply shocked us, while we were facing a medical emergency concerning our daughter with a disability. I am therefore requesting a response from management regarding: the failure to take into account our request for an accessible room; the unacceptable behavior of the receptionist; our request for a refund for the unused nights, given the exceptional circumstances that forced us to leave the hotel. Awaiting a prompt response from you, I hope that you will be able to examine this situation with all the attention it deserves and that appropriate measures will be taken. Sincerely,