Coronado Thalasso & Spa

Overall I would say that my stay here has been great however I am writing this review due to the experience I have had with one of the receptionists, specifically Magdelena. She was very rude and dismissive. My partner and i were politely asking simple requests but were completely dismissed and felt she was rude and abrupt. This is not what we expect from a 5 star hotel - customer service should be friendly and helpful not dismissive like this. I believe that you pay a premium to stay at a 5 star hotel like this due to the service that comes with it but honestly feel very disappointed with the lack of attentiveness and coldness of Magdelena.

An impeccable hotel! Everything I ask of life when I think of vacations in the Mediterranean! From the moment you arrive, the bellhops welcome you very kindly. The front desk staff are very helpful and welcome you with a smile and a glass of cava in the heat of summer! The rooms with a sea view are completely spectacular! Overlooking Cala Fornells with its crystal-clear waters… It is one of my favorite coves in Mallorca! (I have been to Mallorca 6 times) Do NOT MISS the breakfast, please! (Cava included) It has been one of the best of my entire life around the world! In the rooms there is a pillow menu and they bring them to your room! The Spa is beautiful! The pools are gorgeous! Everything is super clean! I can't wait to return!

Unfortunately, the hotel is a disaster! Food is terrible, staff is unfriendly, room is very small, everything costs extra. 3-star level. The only plus point is the location. Not recommended!