Don Miguel

×× PLEASE CANCEL YOUR RESERVATION IMMEDIATELY ×× This hotel has no air con where they serve breakfast, in the hallways to your rooms and in the shared spaces, gym etc, bar area. Room air con is very slow and took 3-4 hours for ours to reduce to what is bearable. Maintenance work is still on-going, a paint of exteriors building right next to where you are trying to relax near pool or some light drilling in fixing components of rooms. Bike access does not work and could not be solved then IT system went down. Staff are horrendous, new, untrained, smarmy and ultimately unhelpful and abusive to the point of physicality. I was personally shouted at by the chef with his finger in my face when handed scabbled eggs at 1030, ordered at 1020. Breakfast closes at 1030. Two other guests had asked for more food prior to my ask, I was the cherry on the top to his anger. This incident was raised to two staff members and ignored. Management no where to be seen despite allegedly being contacted by the two staff members, we have our doubts. Food is scarce and has to be asked to be replenished even in 9th hour of the morning, in a 4* hotel this is questionable. None of the above came with an apology. Swimming pool is small, and standing room only if you get 10 in it. This is the site of a 2* hotel taken over by Hopsa and sadly is still at that level if not below, music across the road until 1130pm and all rooms face the music.

We stayed as a family of four split over a standard room in the main hotel and a Tramuntana apartment on a bed and breakfast basis. The standard room has been refurbished nicely but is a little tight for space especially around the bed which makes moving about a bit tricky. The bathroom is well designed and light. The balcony has everything you need and is a good size. The Tramuntana apartment mentions being in a different building, what it doesn't tell you is that it is across the road at the back of the hotel which means you need to take all your stuff with you when you want to go to the pool. The road is quite busy also. The rooms are described as "maintain their original style" which actually means they have been painted and the beds and furniture haven't been upgraded at all. The furniture has seen better days and the beds could do with being replaced. The balcony is tiny and barely fit for purpose. You had to move the chair and table to actually get two people in and the paint was flaking off. The kitchen did seem to be more modern and the plates and cutlery were all brand new. The air con did work really well but I did note a strange smell every so often. Overall it just seemed really tired but is likely to be upgraded in the next phase of improvements. Personally we loved the breakfast, lots of fresh fruit, freshly made omelettes, fried breakfast and a good selection of breads and pastries. I loved the coffee but the juices were a bit hit and miss. Some days they seemed high end and the following day it was like watered down diluting juice, very inconsistent. The pool area is currently really dangerous. Firstly it is very slippy and even with shoes you never felt safe. There is also no handles to get in and out of the pool, never mind any sort of disabled access. They have obviously narrowed the pool to get more sun beds in which has led to very little room between the beds and the edge of the pool. My only surprise is that no one fell in. They also allow glasses to be taken from the bar during the day which led to a glass being smashed and the glass falling into the pool and the surrounding area. The staff had no idea what to do and also seemed to be unaware of where a brush was kept. The staffing levels generally are very poor and at times you had to wait for ages to speak to anyone. They also run a self service check in where you scan you passport and fill in all your details, just what you don't want to do after a long days travel. This is clearly a hotel in transition as during our stay they changed all the parasols, the hotel had some form of workers there nearly every day and we had an air conditioning team changing out a unit on the floor below us, not exactly quiet work. In conclusion they have probably opened this hotel too soon and those familiar with the Hoposa brand may feel a little short changed. That said, when finished and all the teething problems have been sorted I'm sure it will be much better as it is in a great location and a great part of Majorca.

Don't stay here. Recently travelled here for a honey moon trip and our Aircon smelled of sewage, they moved us into a new room which had the exact same issue. This hotel has been poorly renovated so don't be fooled by the nice pictures. We both felt ill to point where we had to turn the Aircon off which was unbearable. We had to find a new hotel and are still chasing for a refund for the days we didn't stay here. Staff weren't very helpful and wouldn't issue a refund. If you want a stress free holiday, avoid at all costs.