Garonda

My friend and I booked a 3 day trip and chose this hotel. Whilst the location is fantastic, frankly there are plenty of other options . We will not be retuning. First, the customer service and general friendliness and respect was not ideal. We checked in and found staff members to have a peculiar attitude. Having been recently on a trip to Crete to stay in a 5* hotel, I was quite shocked at the comparison! We had no shower gel in our room for the whole 3 days - despite multiple requests. The cocktails were extremely poor. The second time we ordered cocktails at the pool they literally had 0 alcohol in them. There were no staff around to guide you or report things to. I spoke to the manager and said that I do not want to pay for the cocktails and his response was lacking - suggesting to me that ‘I should have mentioned it at the time’. Who says that!? I work in customer service and I would expect a manger to say, ‘I’m so sorry- of course we will take that off the bill’, or ‘how can we make it right?’ I do not like complaining and rarely do but a combination of issues were irritating. There was not enough water in the room. 1 small bottle for two people per day. It really is not acceptable in a 5* establishment. There were many other niggles but it’s not worth going in to. I would not recommend.

I booked 6 nights at this hotel after seeing a photo on the internet and I was favorably pleased to have made this choice; excellent cleanliness and customer care. The premium room is truly comfortable and complete with everything. The staff is super kind and very professional. Ms. Lucia at the reception, who speaks perfect Italian, is wonderful, as in addition to the sober and refined style, she was able to facilitate us in everything. A round of applause to Estefania who provided excellent tips for restaurant reservations. The only downside is that there are no Italian channels on the TV.

An excellent hotel in a beautiful location. We have stayed at this hotel many times and we will stay again. Service is very good, location is just what we want and the rooms are of a high standard. It is an adults only hotel, which is what we wanted. It is worth knowing that that the hotel is near the Mega Park German entertainment venue. When you are in the hotel, this is no problem at all. But when you are on this part of the Playa, there can be a few problems with large groups of noisy youths. It is something that the authorities are trying to address, just something to keep in mind if you are looking for total peace and quiet.