Grupotel los Principes and Spa

Very good experience as usual. Clean well organised family orientated hotel. Good food which is replenished a grill and a lot of variety especially the salad bar. There is an on site restaurant for lunch if you want it. All pools are pristine and there is a lifeguard. Receptionists and all staff are always friendly and helpful.

Really bad experience. The room was lacking basic amenities. The air conditioning didn’t work at all , we complained multiple times , no effort , so solution . The bathroom kept flooding , every single time it was used . We had to keep calling housekeeping because the drain was simply too small and it flooded our room ! Despite reaching out to the main reception , no solutions , no respite. Definitely don’t book , it’s unbearable in the summer .

I’m writing this review as we are staying here for 5 nights. the room AC barely works… even after 2 days the room temp doesn’t fall below 24.5 degrees! It’s stuffy and hot all the time in the room. The shower drain overflows each time we shower. The whole room floods. Complained twice to the reception… not able to fix stuff. Really frustrating!! Guys please avoid this hotel at all costs. There are much better hotels in this area.