Pabisa Bali

Don’t expect a 5‑star experience from this hotel, and don’t be fooled by the design and the recent renovation. The first impression is good, but the moment you have a complaint, prepare yourself for a long round of excuses. We had two days with a good experience, but then water and power issues in the street started everyrhing, almost 1 day without water and the AC to stop working properly. We complained and asked for a new room, but the problem was never fully resolved. We ended up sleeping without a duvet because the room was too warm. The hotel tried several times to fix it, and eventually claimed everything was working as it should. Anyone who has used AC before knows that when you set it to 18 degrees, it should cool the room to 18 degrees. Don’t expect a cold room when you return to this hotel. Avoid room 20311 — the shower leaks, which was our second reason for wanting to change rooms. The hotel kept blaming the street’s power issues but never admitted that they intentionally limit the AC to a maximum of 19 degrees, likely to save electricity. The hotel is also understaffed, so there’s a long wait for lunch. The food is okay, but several things could be improved: the fresh orange juice had carbonation added during the last few days, the meat selection could be better, and refills are slow. Arrive early if you want to avoid long waiting times — service gets noticeably slower later in the day. Don’t expect a 5‑star buffet or à la carte experience. What does stand out is the rooftop with a jacuzzi, the kids club (huge kudos to the lady working there), and the fact that everything is relatively new. The service, however, is terrible — definitely not more than 3 stars. Just because the hotel is newly renovated and someone helps you with your luggage doesn’t make it a 5‑star hotel.

Ideal for a vacation with friends, very attentive and professional staff, information service about activities inside and outside the hotel, the Guest Experience Rosina who helped us at all times and was very attentive to ensure we didn't lack anything, they even invited us to comment on how we were doing with great interest in helping us ensure an excellent stay, spectacular pools, spa, gym, and DJ every day in the lounge chair and Balinese bed area for free, it seems like a beach club, there is a shop, a Rooftop with snacks and cocktails.

Do Not Book This Hotel I very rarely leave negative reviews, but I feel I have to warn other travellers. This hotel is marketed and priced as a five-star resort. In my experience, it is nowhere near that standard. Our holiday started with a suite that was tired, dated and shabby. It looked nothing like the quality we expected when booking. We complained immediately and, to be fair, the hotel moved us to a room in the Spa building, which is a noticeable improvement. However, by then the damage to the holiday had already been done. The biggest issue has been the food and service. The food has been genuinely dreadful. We sent our lunch back because it was inedible. The evening buffet has been consistently poor, with empty trays, congealed food sitting under heat lamps, overcooked dishes and very little choice. It is certainly not what anyone would expect from a five-star hotel. Service has been just as bad. On more than one occasion we have waited around 40 minutes simply for three drinks. There are clearly nowhere near enough staff, and the entire hotel feels understaffed and poorly managed. Finding someone to help is difficult, tables are left uncleared, and the level of customer service falls well below what is advertised. The location is also worth mentioning. Although the hotel is in Playa de Palma, don’t book this expecting to be in Palma’s historic centre. You’ll need to travel into the city by bus or taxi if that’s what you’re looking for. I complained during my stay because I wanted the hotel to have the opportunity to put things right. While changing our room helped, it has not resolved the wider issues that have affected our holiday. This has been one of the most disappointing hotel experiences I’ve had, especially considering the price we paid and the five-star rating. I genuinely wish we’d booked somewhere else, and if I were making the decision again, I wouldn’t stay here. Save your money and choose another hotel.