Playamar Apartments

We’ve just returned from our stay at Playamar. We booked a Superior Apartment, but unfortunately it was the only apartment building without direct access to the pool area, which was quite disappointing. The soundproofing was very poor. We could hear everything from the neighbouring apartment – furniture being moved, conversations, and other everyday noises, which made it difficult to fully relax. The staff were generally friendly and helpful. However, the lifeguard rarely seemed to pay attention to what was happening around the pools. Most of the time he was either standing by the bar or sitting in the shade scrolling on his phone, rather than supervising the pool area. The food was good and honestly better than I expected for a 2-star hotel. The location is excellent and definitely one of the hotel’s biggest advantages. Would I come back? Probably not. However, I do think the hotel has a lot of potential. With a few improvements, especially regarding the apartments and pool supervision, it could offer a much better overall experience.

Stayed at this hotel from the 16th of July to the 23rd of July, we booked the all inclusive package but from the day we arrived everything was a disappointment. My check in was at 2pm however the room was only ready at 4pm once we were in the room and settled in that’s when the whole experience started to go down hill, there were cockroaches in our bedroom, first one that we saw we went straight to reception and asked if anything could be done about it as I have a massive phobia of roaches, the receptionist told me it was quite normal and gave me a bug spray to kill it, once i explained that I couldn’t he asked the cleaning lady to go down which I was fine with thinking this would be the only one however second night in we get to the room a little before midnight and there was another one, went to the reception again and asked for a different room, the receptionist told me that wasn’t possible and I should just kill it, this happened every night for the whole 7 day stay, we would wake up in the morning and have 2/3 roaches in the toilet and would have to call family members or whoever was in the hall to come kill them. Aparte from that (which was already a lot) we also did not have hot water for the whole stay and again every time we complained the answer was that no other room was available. 4 days into our stay there was a general problem in the hotel and the AC was broken for 24 hours, givin that we could not open windows because we were in the basement and more bugs would come in, our room was at a 30 degree heat and the floor was covered in water due to the condensation so we had to take the blankets of the beds to dry it otherwise it was a slip and slide. The rooms do not get cleaned every day and when i questioned the cleaning staff why my bathroom hadn’t been cleaned in 4 days the reply was because I had left my shampoo and conditioning in the bath tub (as a normal person would) this seemed like a very weak excuse for the fact that they just couldn’t be bothered to do so. The food was not great either and the whole inclusive package is a scam as you only get 3 meals a day and drinks at the bar till 10pm (and only the couple that are in the menu), from previous experiences in other hotels an all inclusive package means you can eat and drink as much as you please during the scheduled time! Although this whole experience was very disappointing and made it very hard to enjoy our holiday I would like to mention that the staff at the pool bar were absolutely amazing to deal with, always very friendly and with a smile on there face. Always willing to accommodate requests and we’re really helpful with recommendations and basically everything we needed!

This was, without question, the worst hotel experience our family has ever had. Our biggest disappointment wasn't just one specific issue – it was the overall experience. Almost every aspect of this holiday fell well below what was advertised, from the accommodation and cleanliness to the food, facilities and customer service. We stayed for 7 nights and experienced problem after problem throughout our holiday. The lift was out of service for several days, the air conditioning stopped working for two days, there was no hot water at times, poor shower pressure, water leaking from the bathroom ceiling, cockroaches inside the apartment, and even the entrance door would not lock properly. Housekeeping was almost non-existent. Our apartment was cleaned only once during our entire 7-night stay. We had to ask housekeeping for rubbish bags because nappies and rubbish had built up inside the apartment, leaving unpleasant smells. The "All Inclusive" package was extremely misleading. There were no snacks or afternoon food, drinks were limited to basic machine-dispensed beverages, and many popular drinks such as mojitos, Red Bull and other beverages had to be paid for separately. The buffet had very little variety, food was often cold and seemed to be repeated day after day. We were travelling with children and were also disappointed by the advertised kids' facilities. The children's area was simply an empty room with no toys, games or entertainment, and the playground surface was extremely slippery. Customer service was equally disappointing. Most of our concerns were dismissed, and the receptionist Nico was consistently unhelpful and showed very little interest in resolving any issues. To make matters worse, on our departure day our all-inclusive wristbands were removed at 11:00 am, even though our transfer was not until 4:00 pm. This left us, including our two young children, without food or drinks unless we paid extra. After everything that had gone wrong during our stay, even a simple gesture of goodwill was refused. Overall, this hotel was nothing like the family-friendly all-inclusive holiday that was advertised. We have extensive photographs and videos supporting everything described above and have submitted a formal complaint to Loveholidays. I would not recommend this hotel to anyone expecting the standard of holiday that is advertised.