Sol Wave House Mallorca

Th Hotel is Clean but requires maintenance in some area's. We were only B&B and the Break Buffet has a good selection but not comprehensive. The pool area is relatively small for the size if the Hotel. There are only 11 double Beds around the Pool and cost €60/day which you have to spend on drinks & Food. Obviously the prices are 20% higher than outside. The Oasis Bar doesn't belong to the Hotel and cost €190/day which €140 is credit for the bar/Food & is 18+ only The hotel is split in 2 and requires lifts to get to the Ground floor, the beach is via steps so not the best for the less mobile. Even though the hotel is near the center the noise wasn't issue. I have been to worse hotels, but as usual dont take the hotels description as gospel do you homework.

We were at the INNSiDE by Meliá Wave from 07/01 to 07/04 and paid just under €1,080 for four days with breakfast. Looking back, I can only say that this stay was an absolute disappointment. The price-performance ratio is simply an outrage. The unfriendly and arrogant manner of the staff at the reception was noticeable right at check-in. This impression continued at the bar as well. Customer orientation seems to be a foreign word in this hotel. Instead of taking care of the guests, I often had the impression that the staff was rather annoyed to be approached at all. The breakfast was miserable on all days. There were neither fresh fried eggs nor pancakes. Empty containers were sometimes not refilled for a long time. For a hotel in this price range, this is absolutely unacceptable and in no way corresponds to the standard one can expect. The entire hotel appears run-down and in urgent need of renovation. Many areas make an unkempt impression and in no way convey the feeling of vacationing in a high-quality hotel. Another prime example of the poor service was lunch. I simply wanted to order some turkey breast to go with my burrata salad. Instead of a simple yes, this minor request had to be cleared with management for about 15 minutes, as if it were a fundamental business decision. I have never experienced anything like this in any hotel before. On the day of departure, the chaos continued. Since our flight wasn't until the evening, we wanted to shower after visiting the pool. For that, we actually had to make an appointment. We were told that everything was fully booked beforehand and that we could only shower at 5:00 PM. While we were waiting, however, at least five other guests were taken to the showers without an appointment. When it was finally our turn, we received exactly one towel for two people and had to shower in a dirty shower. That is simply disrespectful to paying guests. The absolute highlight, however, was the departure. We dropped off our suitcases at the reception. A brown shopping bag with a gift for my two-year-old son – a hat – was hanging on one suitcase. When we picked up our luggage later, the bag was gone. Now I am sitting at the airport and know that my son's gift is still at the hotel. Even worse, however, is the handling of this mistake. I have been trying to reach the hotel by phone for over an hour – without success. No one is answering the phone. If someone is reachable at all, it is merely said that the colleagues are busy. During our entire stay, however, I had the impression that many employees spent more time standing around than with guest service. This contradiction unfortunately speaks for itself. I have been traveling regularly for over 15 years and have visited many hotels during this time – from simple accommodations to high-quality establishments. I have never experienced such poor service, so little interest in the guest, and such unprofessional organization. For over $1,000, I expect respect, friendliness, cleanliness, and functioning service. Instead, we were disappointed, treated poorly, and left in the end with a lost piece of luggage and no reachable reception. My conclusion: This hotel is by far the worst I have visited in the last 15 years. I will definitely never book here again and can only advise everyone against spending their vacation here.

Paid for a "beach house suite," and they gave me a room on the first floor behind the pool bar, which is elevated and one meter below my balcony. View of the voluptuous daughters of Albion lounging at the bar. Anyone passing by can see me in the room: romantic for an exhibitionist couple, catastrophic for the rest of us. The pool is what is usually for small children in regular hotels (and here it is dominated by them). The other adult-only pool costs €100 per day and is ridiculous. Extra parking, extra sunbed, extra pool: go to the 5-star and save time. From the complaint to the NAS, but in Spain who knows...