The Corte Ingles Palma map lists this as a four-star hotel, and that's about right. Pros include excellent location tucked away from San Miguel, convenient to train station and medieval center of Palma. Many dining options in the area. Good beds and a lovely courtyard to sit in if the weather is nice. Restauarant attached to hotel does a good dinner. Quiet. Generally helpful staff.
Minuses: Rooms are somewhat sparsely furnished and feel a bit tired. The breakfast buffet, run by the same restauarant that does dinner, was wildly uneven. This is not the hotel's fault--the restaurant is run by a different organization--but it was a real negative of our experience.
Things to note: like most European boutiques, the rooms are somewhat smaller than what most Americans are used to. Also, this is not a good choice if you have impaired mobility. You need to be able to climb stairs, even to get into the hotel; there is no elevator.