Viva Alcudia Sun Village

I was a bit apprehensive reading some of the reviews . We travelled as a family of 5 in Aug for a week Good points Great kids pool Clean rooms Aircon worked fine in both our rooms (40 and 42) Entertainment team were lovely and engaging with the kids . Our 4 year was constantly dancing with them On an evening and getting High fives 😂 Evening cocktails- made fresh - mango 🥭 mojito is the best one 10 min walk max to a stunning beach Great self serve icecreams - the cone one was the best Not so good Reception staff were a bit miserable Food was okay - a lot of the meat seemed to be cheap and fatty which put me off . The dining room is chaotic but I guess that's just all inclusive for you We did experience an issue with ants in one of the rooms , This was easily Solved by using a spray from reception There was a sewerage smell Sometimes not sure if it was from the lake Transfer - around 30 Mins via a private firm Playademuro transfer , highly recommend them We did venture out to alcudia Port which is lovely , we for the bus due to long wait for taxis . It's cheap but we warned it's a free for all , no one queues and everyone just pushes on , not something I'd do again , rather wait ages for a taxi . Overall a solid choice and good value for money .

We have just returned from a 7 night stay at BQ Alcudia Sun Village, and having read recent reviews we were a little sceptical, however what we found was this: - The Hotel accommodated our room request with an ideal position on the ground floor close to the amenities for me, my wife and 4 year old son - The entertainment team were fantastic, and deserve a special mention for their dedication and hard work throughout the stay. The evening entertainment was brilliant for families, with great variety - We didn’t come back with mosquito bites - even though we were concerned having read previous reviews - this was never an issue - The food and drink is plentiful with an amazing selection and variety - yes we appreciate the chaos that an all inclusive can bring to the restaurant, but this was easily navigated with plenty of seating inside and out - Sunbeds - yes they are reserved with the usual throw your towel on them, but we never had a problem finding 3 together no matter what time of the day we visited the pool side - Room air con was amazing - at one stage I moaned it was too cold which says everything about it - Shower was warm and powerful - Beds were comfortable - If I had one area to pick up on for improvement, it would be the queues at the all inclusive evening bar, particularly during the evening entertainment - at times the wait to buy drinks was considerable, they currently allow 3 drinks per person so use your quota I would say An amazing stay, our son loved it, and would highly recommend

2 stars is fair if not slightly generous. Reception are possibly the least friendly reception ive come across. Talk amongst themselves at check in, pointing at things to read or sign. Asked once for a taxi during our stay and they passed us a card and said message them. We did that and the company said it would be a 40 minute wait. Asked if they could ring a local firm for us and they said no we dont do that?? So we used uber. But they were so rude and dismissive. Marta is worth a special mention for being the rudest! On check out, we forgot our towel token, and she basically dressed us down and said we have caused her a problem and now this is her issue. She slammed down our deposit and waved us away. Many reviews mention her, and we heard a number of folk complaining during our stay too. Rooms do have adequate air con. Ours was better than our families room, but still very poor. Loud, barely worked and dusty. The rooms are very basic, but has most things youd need. We were 2 adults, so didn't find it cramped but our family were 2 adults and a child and they were very cramped. Beds are really hard, very poor. Cleaning is very basic. Cups and plates not removed, replaced or cleaned. Floor is quickly wiped over. Bed is made, towels changed but thats it. Restaurant is hit and miss with food. Sometimes ok, most times really basic and bland. Had to queue to get in most days, air con poor, really hot and small food area with far too many people at once. Awful experience, and made worse by poor food labels. You arent given time to read them anyway by people pushing in. Poor. Kids pool was enjoyed by 5 year old, though water very murky and didn't look like it was cleaned. Main pool is too small for the number of guests, no room to move and forget relaxing or cooling off, as its like a warm bath. Sunbeds - unavailable after 9am anywhere. 8am - 8.30am we managed to get a bed but saw dozens of people sitting in the bar because they couldn't get a sun bed. Most of the beds were empty too, just towels laying down. Location is okay. Not far from a nice beach, and nice enough views in a slightly quieter area. Entertainment - kids club really poor. Walked in and staff were on their phone and just pointed to a seat. We heard of kids just wandering out to go back to parents, the staff still just sat on their phones. Our 5 year old niece actually asked them to call us because she wanted to leave, after 15 minutes. Poor. Evening kids club is the same 5 songs, same 5 dances. Starts like 8pm and finished by 8.30pm. Entertainment after that is 8.30 to 9.30 then silence. Bar - never queued for less than 15 minutes for a drink. No self serve and queue was always 15 to 20 people deep. Really poor. Beer luke warm, cocktails weak and too much juice. Poor. Mosquitoes- wow. Insane amount of Mosquitoes. The hotel is located between two huge lakes / bogs and mixed with the heat and little wind, its the perfect place for Mosquitoes. Had all the repellent, creams and everything and it made no difference at all. 20 to 30 bites, extremely uncomfortable journey home. Positives - very few unfortunately. Restaurant staff and bar staff generally quite friendly, elsewhere staff just ok, with exception to the reception who are awful. Location is ok, kids pool for probably 8 and under is ok, some food is ok, all inclusive ice cream is good. Thats where my realistic 1 star is for. Could not recommend at all. We paid £450 for 4 nights and id still be disappointed paying half that.