Hostal Mar del Plata

Very beautiful rooms Fernanda was very friendly Very good location Again next year Fair price

Fernanda was very accommodating, and checking in at 1:30 a.m. was also possible after our flight was unfortunately a bit delayed. An all-around nice hostel

Hello dear Fernanda, We are now in the 4th year at your small family hotel. Actually, we have always been very happy with you and your charming manner, and we felt that you had found valuable regular guests in us. However, this year everything was different than before. It started with the deposit, which we always wanted to pay in cash. You insisted that we should pay with a credit card. In the following days, things became increasingly strange. You wanted money for a second blanket to cover up, even though we booked a double room for 2 people. Then it became even more bizarre on the day of departure when you wanted to charge us 5 euros per person for storing our hand luggage. We were always nice, and you were always very hospitable, but at departure, you really went overboard. We were not allowed to use any restroom facilities just to quickly change our clothes. We weren't even allowed to put on our shoes because all areas were cleaned in your view, and the restroom for changing was only for staff. Then we weren't even allowed to calmly take our things out; instead, they were thrown out in front of the door by you. We will never book with you again, and you have lost loyal customers. We were willing to pay more for your hospitality if the price was known in advance, but charging for every normal service afterward is rude and non-transparent. The quality of the rooms was never decisive for us. This year, there were tiny ants by the bed and in the shower. The ventilation of the sanitary facilities does not work, and thus all 3 rooms smelled strongly of feces at all times. We hope you take this feedback seriously. The locks on all the room doors and the entrance door only work with a lot of patience and luck. For us, no room service is required during the 3 nights. However, it was promised by you as an exclusive service and only took place on one day. I hope you see this criticism as a suggestion to possibly improve something for future guests. You have lost us forever with today's "quasi" dismissal.