Peru Playa

Our stay was a succession of situations that we consider unacceptable for a hotel. As soon as we arrived, my partner's wallet disappeared with all their documentation, phone, and money. What caused us the most indignation was the absolute lack of assistance from the front desk: they did not bother to help us check what happened, nor did they tell us where the nearest police station was. They simply told us to look for the information on Google. Afterward, they assigned us a room on a third floor without an elevator, having to carry all our luggage up the stairs. The room was extremely small, and to get to the bathroom, you practically had to climb over the bed. As a final detail, the towels were visibly stained and in conditions that we consider improper for a hotel establishment. The most disappointing thing was not only the lack of comfort or the conditions of the room, but the lack of empathy and attention when we really needed help. We expected a minimum of professionalism and received the exact opposite. An experience that left a very bad taste in our mouths and that, honestly, we cannot recommend.

Already upon our arrival in the room we were confronted with a massive hygiene problem: Several large cockroaches were in the room – and not just occasionally. Room facilities were very basic and not in good condition. A major safety problem was that the balcony door was locked with only a small lever. The outside blind was not lockable, which made the room absolutely not burglar-proof. Of particular concern: Our accommodation was on the first floor, which was below street level – the balcony was freely accessible from the walkway. Our room was also right next to the garbage drop area, which made the situation even worse. On our request for another room, it was only pointed out succinctly that the hotel was fully booked. Communication with staff was disappointing and not solution-oriented. Conclusion: An absolutely unacceptable hotel – we checked out again that night and looked for another place to stay. Not recommended!

THEY STEAL FROM THE HOTEL! And it is the staff themselves, they stole all my cash and the wallet intact that I left hidden among my clothes, they also stole two creams valued at 140€, when we went down to make the claim sheet apart from little surprise that there were thefts, they proposed that we would be paid 2 nights for the inconvenience to not make claim sheet LIE! I stayed with my mother she left and I stayed a few more days in Mallorca in another hotel of course, never arrived that refund besides being less important than what was stolen, before I left Palma de Mallorca I went back to the hotel to make the claim and they passed me by phone to the owner of the hotel where I threatened that if I made the claim they would not return me the two nights, I did not count on it because almost a week passed and they dragged out of the return, it is unpresentable the hotel manager and all the staff who work there. A hotel embarrassment, you nefarious. They annoyed me the holidays to go and report everything and the disgust that it entails, people who touch your belongings and take advantage of it. Horrifying experience, not to mention that the TV did not work, a small bathroom and that they do not respect the signs do not disturb.