Es Moli

Bad experience at breakfast - which drags down the whole experience! Funny and strange people in the reception, by the pool and in the pool bar... The staff at the reception are always ready to help and one receptionist had to step in and wipe a table outside because the breakfast staff wouldn't help with... There was "no" service if you sat outside and wanted to enjoy your breakfast while looking down at the sea! No one comes to welcome, no one asks for coffee, no smiling waiters - just grumpy people at breakfast... It's a shame that it ruins the overall experience and not a place we want to come back to!

We are currently enjoying our fifteenth stay at Es Moli following an eight year sabbatical After reading several negative August reviews we were slightly concerned, however the hotel has lost none of the warmth charm, ambience, and comfort that first attracted us. The overworked staff are quite exceptional and a credit to the hotel industry . iit has been particularly rewarding to see long term star performers Rafa, and Moira and Beatrix once again providing their wonderful warm hospitality to guests old and new.. Our only disappointment being the bizarre decision to relocate the reception area with guests arriving bewildered and confused , along with the decision to change the muleta to an apparent exclusive paid venue. Ah well we will still be back

Difficult to know where to begin ! We have stayed at this stunning hotel 14 times since 2003 and until this September have loved our visits. I shall begin with the positives: The setting of the hotel is quite glorious, set as it is in the side of the mountains, with lime and lemon terraces, palm trees and rose bushes. The staff, as usual, were professional and very patient under the circumstances(More later). The hotel is within walking distance of Deia where there are plenty of bars, restaurants, cafes, etc. However, there seems to be a lack of soul in the place, a lack of numbers of staff who are under pressure because of just that. That said, Antonio, Raffa, Chris, Jaime, Isabelle and Junior were really outstanding under pressure during the storm we had. The hotel, I guess, is in the middle of a complete change: the reception is in the lounge/bar area, so that I have to hear a guest complaining of a room that smells whilst I'm having a drink with friends. Also, the noise of newly arrived guests checking in only 2 yards from the bar does not help my enjoyment of a vodka martini ! My wife and I were very disappointed overall, but especially with the dinner menu which is 'thin', to say the least. At our last dinner there, we were told that the hotel had run out of small plates !! I mean, please....... My feeling is that the 4* standard has collapsed, and the new owners need to get a grip, and fast. According to La Voz de Ibiza, Pelayo Cortina Koplowitz is the new owner, so best of luck to him !