Ola Hotel Bermudas

Travellers beware of hotel “Promotional Room” you would not put your dog to sleep in these rooms. Down in a basement with the tiniest of windows that you can’t open for the fear of wild cats jumping in on you. No lift access - steep stairs and no mention of this when booking or on their website. If you have mobility concerns you are up the creek. To make matters worst the cockroaches running rampant. The hotel manager and jet2 rep have been of no help and had the audacity to ask us to pay additional money for room upgrade when we have already spent just under £3000 for our hotel stay. The misrepresentation of the rooms and the total disregard of our concerns as if we don’t matter. It’s absolutely disgusting and we will never ever go back to this hotel. It really should be blacklisted. Saving grace was the entertainment in-house staff. If you want to stay in a cockroach infested broom cupboard where nothing works then this is the place for you. Stay clear of these roomsI would implore you.

I have recently returned from a 10 day stay in this hotel. The hotel was lovely the bed was so comfy the rooms were clean and the staff were nice. The pool and surrounding area was lovely and very clean. The food was good only problem I had with the food was it was tepid at best Iand this was a recurring theme at all meals. There was a couple of microwaves in the dining room and I saw people putting their plates in there to heat it up but you really should not have to do that in hotel restaurant. Would just like also thank Gabriel (not sure that’s how to spell it) as he was wonderful so helpful and very chatty and always remembered your room number.

Awful location, loud music all night from locations nearby, i found very hard to sleep my and my family, i ask at reception to be moved on the other side of hotel were was quiet but i was ask to pay the " upgrade room fee ". Stupid because i only ask for a quiet room not a fancy one, especially being on holiday with my 2 year old child. Avoid this location if you want to rest on your holiday.