H10 Andalucia Plaza

Good hotel all round good entertainment and food

Excellent hotel, great service, 100% would defintly reccomend

Arrived here in June and did a 10 days stay bed and breakfast. Overall it was a pleasant stay with many positives but also some negatives. If you like value for money it’s important you pay attention to the negatives as they can put a damper on your day. Positives: -modern rooms -Comfortable beds (albeit single beds are child sized). Single beds in the Occidental are more appropriately adult sized. -Two pools -Decent breakfast -Nearby amenities -great aircon -lovely foyer Negatives -superior rooms very small -Very loud obnoxious people from a certain country.. of a certain calibre everywhere. Dominating the pool area. Very loud and drunk. Hard to avoid. -Music at pool area plays loudly from 11am to 7/8pm everyday. -Rooms not sound proofed. -Large obnoxious flashing green light on the smoke alarm in the room right above the bed. Extremely hard to sleep with. (Bizarre how those who planned the layout thought this placement would be a good idea). It’s like flashes of lightening every 10 seconds into your eyeballs. -BIGGEST NEGATIVE: rooms are not cleaned on a daily basis. We nearly went three days without anyone cleaning our rooms. Bin was overflowing, towels filthy. Cups and glasses left in room despite being left in area to be collected by cleaners. At one point I called reception three times to ask them to send up cleaners. They said yes every time yet no one arrived. I then went down to reception and explained again to which point I was stared at blankly and rudely and imo the pretence of language barrier was used. An hour later a cleaner arrived just to deliver fresh towels. Rubbish was still left in room. -625 Euro was also taken from account as deposit upon arrival. -Location is ok but be prepared to walk a lot. Main port is 15 minutes away and it’s very hilly. Other amenities are nearby but again everywhere in that area is very hilly. Have good shoes and pack heels in bag if you want to go to any of the main night attractions. -female staff quite rude. Asked what kind of spritzes they had on the cocktail menu as it doesn’t provide details on variety. She said one minute and dumped an Aperol spritz in front of me despite me saying I didn’t want an aperol spritz to her to begin with. -coffee at breakfast is odious. Just tastes synthetic and leaves awful aftertaste. -aggressive rude guests. One man aggressively seen at coffee station at breakfast shouting loudly and attempting to fight staff. Another time, a belligerent guest had to be removed from the pool area as he became paraplegic drunk. -no first aid kit in room -a coke at the pool bar costs 5 euro -restaurant food in hotel is extortionate -10 euro charge for room service on top of price of what you’re actually buying. -strong, blinding and sickening lemony air freshener used throughout hotel. Very powerful. Can’t be healthy. Some of the above, management at the hotel can fix. I’ve noted stuff that I’ve said here has been said in other reviews. Really should be looked into and improvements made. I do understand what I’ve said not everything is the fault of the hotel but I’m writing this so other guests can have a clear picture of what their entire environment will be like if they choose to stay. I had a very pleasant stay overall but on reflection some of the negatives listed above should be addressed for better customer satisfaction.