Nelva

We recently visited the hotel Nelva in Murcia in order to attend a concert at the plaza de toros. The hotel is perfectly placed for this location. Our room overlooked the road but was perfectly quite in the night. The room was of a good size but looking slightly tired. We used the swimming pool during the day and this is very good, although because the hotel appeared to be full there were insufficient sun beds. Before going to the concert we decided to eat at the hotel, this meal was served outside and was very good with very attentive waiters also the price was very good. the following morning we had breakfast in the hotel. We thought this was very poor with poor a selection of food and often long queues forming for things like coffee the staff found it difficult to keep up with replenishing the food. The underground car parking was included in the price of the room and again this was extremely helpful. Both the check in and check out procedures were simple and efficient

We stayed at this hotel the night before our wedding, and unfortunately, our experience was far from what we expected for such an important occasion. In addition to our stay, about 80 guests from our wedding also stayed at the hotel, so we fully trusted the establishment for such a special event. However, we cannot help but feel deeply disappointed. On the morning of the wedding, I requested in advance that our room be cleaned before 11:00, as the makeup artist, hairdresser, and later the photographer were scheduled to take photos of the preparations at that time. Despite this, the cleaning staff arrived after that time, when we were already getting ready. When I called the front desk to complain, they did not answer the phone (I insisted 3 times). My husband had to go to the front desk to file a complaint and request to speak with the manager, but he was informed that the manager was not working that day and everyone was washing their hands of the situation. The cleaning service was performed in the bathroom and only part of the room (there were 10 of us in the room while they were trying to clean). We stayed in a Junior Suite, which left much to be desired. The sofa had cigarette burns, and the whirlpool shower did not work. Undoubtedly, these are not details one expects to find in a suite. The buffet breakfast was also disappointing, with a rather limited variety and selection for a four-star hotel. Another recurring problem was the room access cards, which were constantly deactivating. They even had to come to repair the lock on our room because there came a time when we could not access it. Finally, the treatment received at the front desk was not particularly friendly or professional. The most concerning thing is that, in light of the incidents that arose during our stay, no one offered an apology or showed interest in knowing our opinion when checking out. In short, a very disappointing experience, especially considering that it was such an important occasion for us and that we placed our trust in the hotel to accommodate a large number of our guests. To highlight something good, I will say that the best part of the hotel was the pool, although it only gets sun in the morning. The photo was taken after the cleaners had done the room. It is shameful.

Really good hotel slightly outside town but a nice distance to walk. Room size good and pool area lovely. Staff were excellent Breakfast was just okay we just went once and went out the other days. Overall very good 4 star hotel.