Husa Doblemar

Spent 45 on check-in when there was only 1 in the counter and probably 20 to check in Had booked a room of 56 sqm and got 24 sqm They thought it was nkl a terrace of 8 sqm the hotel does not take responsibility for incorrect information and booking. com where the trip was booked also does not take responsibility for incorrect information

VERY BAD. Finally home. Looking forward to arriving. What a weekend to celebrate my wife's birthday!!!!! The rooms have an impressive smell of dampness, and don't even get me started on the closet. And you look out onto the balcony and smell fried food. The reception for check-in and check-out has long lines and no air conditioning. Pathetic. In general, the hotel lacks cooling in the different rooms. The food, there is no way to eat it. Very bad. Today I grabbed a plate of cheese and cold cuts. Food that tastes like nothing in general, a quite pathetic buffet and a lot of disorder. Very poorly organized for both lunch and dinner. If it weren't for the staff who do their part to make up for all these deficiencies, it would be unbearable. And to finish, the pool area. The facilities themselves are a bit lacking, but acceptable. The lifeguard is a sweetheart. And the guys at the pool bar, fantastic, sweating bullets, and without losing that smile and that good attitude. Very professional. The exception, as always, is Javier, the manager, the team leader, or whatever they call him. Disrespectful, arrogant, rude... in short, a person who does not empathize with those of us who are there, who have paid money, the amount they asked of us, and who should give us the service that corresponds to us. If he is bitter, doesn't feel like working, or anything else, then he should ask for another department or do something else. But those of us who go there paying are going to enjoy ourselves, to have a good time, and to have a good experience, not a bad memory. He does his bosses a disservice. In short, I WILL NOT RETURN, and furthermore, I will not recommend it to anyone to go. Very bad experience. Very poor for being part of the Hyatt chain. It is surprising that it belongs to that chain. I can't believe it. For work, I am a regular Hyatt customer and it has nothing, nothing to do with it. It is not worth it.

I want to explain that since it is such a large hotel, it has a tiny pool for so many people, and the access ladders to it are outdated; the top step is very low relative to the outside, which makes entering and exiting very difficult for people with some type of physical problem, as is my case. The pool access chair for people with difficulties was not working. The organization in the dining room with so many people leaves something to be desired.... In a 4-star hotel, these details should not be neglected. The staff has served us very well, pleasant and attentive people.