Palacio Dos Olivos

Our experience at this hotel has been very disappointing and, honestly, we regret having chosen it. From the first moment we encountered practically non-existent service. There was no staff either at arrival or at departure. To find out if the restaurant was open (it ultimately was not), we had to go down to the front desk because there was no one available to inform us. Furthermore, there is not even a phone in the room: you have to dial a code and wait several minutes until someone answers the call. The rooms are extremely hot. There is a floor fan, but the cord is so short that it cannot be moved close to the bed, so it turns out to be practically useless. Another aspect that surprised us very negatively is that there is no elevator to access the third floor and no one informed us of this at any time. We were traveling with children and luggage, so it would have been an important piece of information before assigning us the room. The condition of the room was also not up to the price paid: the lighting did not work, except for the bedside lamp; the walls were dirty; the window could not be opened; there were pieces of wood hanging and, to top it off, there was no wifi connection. We booked two rooms to travel as a family with children and the cost of the stay was very high. Precisely for that reason we expected a minimum of quality and attention, but we encountered practically non-existent service and facilities far below what one would expect. In short, it was a very disappointing experience that, of course, we would not repeat or recommend.

My recent stay at this accommodation, which began on July 25, was undoubtedly the worst experience of my life in travel. What began with an unusual reception ended in a flagrant violation of my privacy and a series of unacceptable threats. Arriving at about 7:00 p.m., the address indicated took me to a place that seemed unoccupied. After the previous instructions for autonomous access due to the reception closure, I found an open gate and, following the code provided, managed to access and obtain the key. I was surprised that it was not a conventional hotel, but a kind of apartment with two rooms. Understanding that the double room with separate beds I booked was there, I accessed one of the prepared rooms, since the code gave me access. However, the real ordeal began the next day. At about 7.30pm, while I was more than 100km away, I received a call from the accommodation demanding that I return immediately, accusing me of having "gotten into" an incorrect room. Despite indicating that I was far away and would take an hour to return, the person on the phone threatened to take my belongings out because there was a new reserve waiting and they needed to clean up. Despite my repeated pleas not to access my things without my presence, this person entered the accommodation and handled my belongings, claiming that I had booked a room and not an apartment. This constitutes a serious violation of my right to privacy and intimacy, and a trespass. In addition, they threatened to charge me an additional €170 for having "mistaken" my accommodation, even though they themselves provided me with the code that gave me access. The situation worsened when I returned to collect my things. I was treated like a criminal under the eyes of two people. To top it off, a cat sneaked into the accommodation and the employee assaulted him, hitting him against the wall with a cushion. Rebuking her for her behaviour, I was threatened with expulsion from the accommodation. Finally, when requesting the claim sheet the next morning, they threatened to file a claim with me. In short, it was an outrageous experience, characterized by unprofessionalism, disregard for the client, trespass, animal abuse and constant threats. I travel frequently and have never experienced such a surreal and disturbing situation before. I strongly advise avoiding this establishment.

Charming hotel, is a renovated old palace, offers only paid bed and breakfast. For the small of the hotel, breakfast is very fair, lattes, colacao, infusions, toast with tomato and ham (mould bread), fresh pastries...although an expensive pellet, four breakfasts, two lattes, two colacaos, three toast with ham and tomato, a croissant and a Neapolitan chocolate 20€.the rooms are comfortable, clean, although they have some defects that should take care of, but the staff is fair. In the afternoon and evening there is no reception, it is self-check-in, you are left the keys of the rooms in reception with the name of the Reservation.