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Reviews from Guests

4.0/5

tripadvisor

74

Reviews

from real guests

X1463TGjackc

3

/

5

I think its important for future customers to have his information if you are renting the penthouse suite. The suite and the amenities are very good. There was one problem When we arrived we naturally wanted to access the patio. We opened the door and the two top hinges fell off. It took us 10 minutes of struggle to put the door back on. During that time the AC stopped as that door was open. It was 44c outside. As I was writing Stay Unique to tell them about the problem. They had already sent information on the door and a short video of how you could hit the top of the other door to lock into place. We were promised that on Monday their would be a permanent fix. That never happened. So a pretty integral part of the rental was not available to us, because their was no way we would attempt to open a compromised door that could shut down the AC , especially in Sevilla in July. Its a nice place in a great location but do due diligence before you rent the Penthouse.

UlliS-Berlin

4

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5

Booked via email to the hotel. Confusion because rooms were offered via a booking portal, but were already blocked in the hotel's email reply... but not until a little later... the hotel ONLY (!) wanted a credit card number to confirm the reservation - payment was to be made on site. A few weeks before arrival, an electronic request with a significantly higher price was sent, which again caused confusion, but was withdrawn. Shortly before arrival, a constant stream of emails asking when you can check in and where, which door code you have to use (no reception), and what you should and shouldn't do. The emails were addressed impersonally and in a commanding tone... The money was then debited from the credit card a few days before arrival, contrary to the agreement. Apartment reasonably clean, pleasant air conditioning when it was almost 40 degrees outside. Very quiet. You can use the roof terrace... When you leave, you simply close the door - you didn't see anyone responsible.

pemzadit

5

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5

Modern , convenient and immaculate. This is the perfect place to stay for a few days . We splashed out on the penthouse and it was outstanding. Lovely welcome and good value for money . Underneath you have one of the best restaurants in town . Highly recommended.