Villa Retiro Resort

What we experienced at Villa Retiro borders on being reportable. Let's go through it part by part. 1. There is no electric charger in the parking lot. Minimum requirement for a 5-star hotel. 2. There are no bellhops who can help you take your suitcases. The trek to the hotel lobby is considerable. Minimum requirement for a 5-star hotel. 3. The receptionist doesn't even show you the hotel and omits fundamental information, such as the fact that there is an alternative for dining that isn't at the Michelin-starred restaurant. There is a SPA in the pool area that, if you want to use it, they have to start it up three hours in advance. Which is why they don't even advertise it on the website. 4. The cleanliness of the pool is completely unacceptable. (I am attaching photos) with mold embedded in the walls. 5. In the afternoon/evening there is ONLY one person who is in charge of: reception, repairs, waiter, basically everything. Let's talk about the room.... 6. The air conditioning is from a World War II airplane. A deafening noise. It took us a while to find the remote because they didn't even show us the room. 7. The television didn't work, and the "handyman" was unable to fix it. 8. The room's jacuzzi didn't work. Every time we wanted to empty it, we had to notify the handyman. 9. At 3:45 in the morning we were woken up by dogs -there were at least three- that belonged to the neighbor -adjacent property-. The hotel is aware but apparently they cannot do anything. We filed all the complaints and they credited us for one drink (as compensation for all the inconvenience caused). Something completely insufficient for the entire continuous absurdity. They sell it as a 5-star hotel and it doesn't even reach a 3-star one. Dear reader, apply common sense and look for alternatives before going to that trash. After more than 500 reviews I don't remember ever being so critical, but when one pays an amount of this type, one expects the Hotel to be up to the circumstances.

The reception does not meet the standards expected of a 5-star hotel. After notifying them 24 hours in advance, they confused the times for a relaxing massage, the most expensive one they have, and gave us a 20-minute massage that had nothing to do with relaxation, and on top of that, they wanted to charge us the full price. After complaining, they charged us half for a service that I had not booked.

Well, the room that touched us, needs it, to start on the mattress, we wake up with back pains, because it is somewhat uncomfortable. The shower with access too narrow and too small, with slippery floor, which can cause a fall, although you do not have room to fall. The water shooter was jamming. The smell of the room... Let’s not say in the access for people who are in a wheelchair or who have difficulty walking, as soon as you enter the complex you find stairs and to access the breakfast area the same, because there is no elevator, besides that the steps are very narrow. Too bad because the hotel and surroundings are great. But with nuances.... They should remedy more in the case of a high-end hotel.