Arona Gran Hotel

My wife and I tried this hotel for the first time having been to mny hotels in Tenerife Check in was very good and we asked for a ground floor pool view which we were given.It was room number 052 which was about 20 yds from door to pool which was excellent. We were on half board and the breakfast and evening meal were great.The only thing I would say about it is that the breakfast could have been on to 10.30 instead of 10.00 as it was quite busy between 9.00 and 10.00. The room had a walk in shower which we also asked for and perfect my wife after her knee replacement operation.The beds were comfortable and we had great sleeps.The air con was really good as well. The pool area was great and you could walk into the pool via stairs very easily.We never had a problem with sunbeds either and plenty of brolleys round the pools. The pool snack bar was very good and had a great menu and the beers were good as well.The staff at the snack bar were really nice and served you really quick. The nightime entertainment was outside,they had stage at the pool and the acts were quite good although we went out some nights as well.You had to wait to get served some nights round the pool,the service was quite slow and some people were getting a bit annoyed with the time it was taking.In my opinion it was down to not being staff to serve.All the staff and the cleaners were very nice and friendly. There were plenty of bars you could go outside the hotel,the taxis were reasonable and you were about 2 mins to the mirador strip and about 5 mins to parque la paz strip. We will definetely go back and we are booking for next september again

5/5 - Amazing 3 months at Arona Gran! Extremely satisfied! Very warm and attentive staff. Even after 3 months I still enjoyed the food every day. High quality animation, perfect organization, outstanding staff and extraordinary cleanliness in the hotel and rooms. Special heartfelt thanks to Mr. Maike from reservations! Highly recommended!

We had a nice time, the food and staff all very good. Excellent entertainment too, however I feel that I must point out 3 things. 1. When going to the toilets you need your room card to get in ? this is not acceptable in my opinion. I have issues with urgency after prostate cancer surgery and on more than one occasion forgot my room card, this created so much stress as had to try and hold on until another guest arrived. Even the pool and dinning ones you had to use a card. 2. There are signs on the bars saying that you have to pay for ice ? come on we paid over 3k for the holiday. 3. We think the breakfast time should be extended to 10.30am finish, this would improve the very busy 9am-10am, most hotels on the island now offer the extra 30mins. I do hope that these things are pointed out to management at a high level especially number 1. If the changes were made then we would return.