Marola Park

We have just returned from 10 nights here, I will start with the negatives We booked knowing there was no air con but after reading the reviews thought the fan would be fine. It definitely wasnt! We were so hot and couldnt cool down. It took a while getting to sleep, we had to keep opening the doors. I dont know how more people havent mentioned the heat in the rooms! The fan only covered one bed and even then it wasnt great. We had to go out a buy another one. Also we saw you could pay for air con, this is not correct we asked the reception and they knew nothing about this. We booked a deluxe room, it was definitely not deluxe , it was the smallest self catering room we have stayed in The positives: Staff friendly Hotel very clean, the cleaners work hard to keep it clean They had a rule that you couldnt go down to the sunbed until 10am, we really liked this as we had chilled mornings on the balcony and there was always sunbeds available There is a big Mercado nearby which was convenient All in all we would stay again if they install air con

Unfortunately bad experience. Apartments are nice and cleaning staff are amazing. The hole experience was badly let down by the staff at reception and restaurant who didn't seem to care about customer satisfaction at all. from checking in we were left till just before 5pm to get are 3 rooms which in my opinion is disgracefully and whatever you do dont bother asking for a late check out due to medical reasons you will be addressed with rudeness. When finally checked in no information about the hotel was given what so ever they were to interested in there phones to interact with the customer. Unfortunately talking to other people they had a similar experience with the staff. Care is also needed at pool as rats were nesting around the rock areas which obviously is a massive concern. With more experienced staff and not kids running the desk this may have made the difference. The way it's run now we would definitely not return.

First time staying here and had booked with my family, we had 3 rooms booked and on arrival we were told check in time was 2 o clock. When we came back at 2 to check in we were told we still had to wait as rooms where not ready this caused added stress as I had my elderly Dad who has medical needs and when explained this staff did not seem to care as was rudely told come back in a few minutes. Finally got rooms around 4 and 5 with no apologies. Cleaning staff are amazing so friendly and rooms are spotless with added little jesters. Pool bar staff don’t want to work and very rude. Ensure that you don’t need a late check out as they won’t facilitate this. Staff did not give any information about the hotel and spa area was closed and no information given.