Costa los Gigantes Suites & Spa Resort

Best hotel i have ever stayed in. Clean and tidy friendly staff. Orlando in the restaurant always being helping as I am gluten free

We booked this hotel via jet2, me my partner and 3 year old son and also her side of the family. It looked top dog through the website and the socials including TikTok. So I’ve stayed in a lot of hotels in my life some fantastic some mediocre and some not so good but this place takes bottom of the list, I think I would rather be back in my patrol base compound In Afghanistan than go back here. The staff are rude, the food is terrible and I’m not very picky. The rooms are dated, falling apart with the air con making you feel poorly by day 2. The pool areas smell like fried crap being cooked up in the sewers to which it is coming up through the grids. The hotel itself is built on what looks like San Francisco with nothing about to eat or corner shops unless you go right down to the bottom where the beach is but have to get a taxi back. It’s like a green house inside, no air con but maybe that’s a good thing as it only makes you feel like you’re dying anyway in your room. The place needs a huge renovation or in my opinion knocking down. Tried to change rooms, but they wanted us to check out at 11 then go sit with our cases again till 3 to check in again jsut so they could get someone else in. I’m sorry I didn’t realise I was about you and getting someone else in to get more money! They make out it’s quite premium drinks ect turns out I couldn’t even speak the next day after having a few of there so called premium drinks. It stinks it’s a dump and I want be returning! Peace out

Great activity experience team, loads of activities for everyone, best one was the high ropes. Great experience with Alex, Fernando, Nico and martha, all the others were great too. The reception was less good, they often gave inconsistent and incorrect information