Masaru

Although we were a bit hot because of the haze that caught us, if we return to Tenerife we will repeat the hotel. The kindness exceeds the normal, everything is easy, the buffet is very good although not too extensive and it is very well located. I recommend it.

Disappointed by this hotel. Overall, we were quite disappointed with our stay. The decor really deserves to be modernized and it would also be appreciated to offer more rooms with real double beds. Regarding the dining, we were also disappointed. The meals seem to be mainly pre-prepared dishes, with a rather "cafeteria" feel, which is a shame for a hotel stay. Furthermore, you have to pay for drinks during the evening meal, even for water, which we found quite surprising. The soundproofing is also a big negative point. We heard the neighbors a lot, their conversations, their television, and even sometimes other noises... It was as if there was almost no wall between the rooms. You also hear people in the street a lot, which can be quite annoying, especially at night. The hotel's location is also not ideal if you wish to enjoy the beach. You have to walk for a while to get there, and above all, the return is quite difficult since you have to walk back up a slope with many stairs for about 15 minutes. That said, the beaches are really very beautiful and are worth at least a visit once. The area where the hotel is located is quite quiet, but there is not much to do in the surroundings. I therefore strongly advise you to rent a car if you wish to discover the island and be more free in your travels. The rates are quite affordable. For our part, we rented our car directly at the airport from AutoReisen. The hotel also provides pool towels, but you must provide a deposit of €10 per towel. Above all, they cannot be taken outside the establishment. If you plan to go to the beach, remember to bring your own towels or buy some on-site. Despite all these negative points, we still want to highlight two positive aspects: the cleaning is very well done and the staff is really very welcoming and pleasant. In summary, the hotel has some positive points, notably the cleanliness and the welcome, but several important aspects would deserve to be improved to make the stay more pleasant.

After several years without staying at the Masaru apartments, we decided to do so this year because we knew we would find tranquility and kindness from the staff; except for this, we have detected a fairly large lack of staff, the few that are there cannot do more, which "CANNOT BE IS THAT THERE IS ONLY ONE PERSON TO SERVE TWO BARS" That is no way to provide good service, "TWICE WE WANTED TO EAT WE HAD TO GET UP AND LEAVE," The staff is not to blame, they do what they can. I am addressing the hotel management to inform you that to provide good service you must have more staff, that is very important. AND I WOULD SUGGEST THAT SOMEONE FROM MANAGEMENT DO THE WORK OF THOSE PEOPLE FOR ONE DAY, WHO I REPEAT RUN 2 BARS AT THE SAME TIME, TO SEE HOW THEY WOULD MANAGE TO SERVE CUSTOMERS ORDERING FOOD, DRINKS, ETC.