Caribe

Day Reception can be frosty to deal with,door swipe has to reset if near an electrical device( phone ect),no air conditioning and because of this you need to leave the window open,which results in quite a lot of noise from outside.Lifeguard is strict,no ball playing,vaping around the pool and no lilos.Which is correct considering the young clientele,pool side staff are lovely. Night receptionist was good to deal with. Room is clean,balcony small but adequate

Hotel is amazing and would be five stars however the biggest issue is that there is no air conditioning! This wouldn’t be an issue if fans were provided however we had to pay an 150€ deposit for the room and then an extra charge of 21€+10 (deposit) for a lack luster fan for a week. The staff were absolutely lovely though and the location is fabulous really close to Veronica’s strip, a ten minute walk to Siam mall and park and using the e scooters can get to the other towns which is great! We didn’t use the spa facilities but the pool is very relaxing and goes very shallow then very deep so suitable for all ages.

We stayed at this hotel for one week, and unfortunately, our experience was disappointing. When we arrived, we were told we had to pay a €150 security deposit, which we were never informed about when making the booking. The room also had no air conditioning, making it uncomfortably hot throughout our stay. We were told we could hire a fan for €3 per night, plus a €10 refundable deposit. However, when we asked to hire one, we were told they had completely run out, leaving us with no way to cool the room. The pool doesn’t open until 11:00am, and guests aren’t allowed to play games in the pool or bring their own drinks into the pool area. There was no daytime music or entertainment around the pool, and no evening entertainment either, which made the atmosphere feel very quiet. The staff were generally unhelpful and came across as quite rude. The security guard on duty at night was also unfriendly and made us feel uncomfortable whenever we returned to the hotel. The cleanliness of the room was below expectations. The mattress protector was stained and looked unhygienic. Towels weren’t changed daily, and room cleaning depended on which floor you were staying on rather than being carried out consistently each day. We were also informed that bed linen is not changed at all during a one-week stay, and for guests staying longer, it is only changed once a week, which is not what we would expect from a hotel. The hotel has a luggage storage room, but it remains unlocked during the day, which didn’t feel very secure. There are also no shower facilities for guests checking out before a late flight. Our checkout time was 11:00am, but our flight wasn’t until 8:55pm. When we asked reception about our options, we were initially advised to pay €30 to keep the room for an extra day. However, when we requested to do this, we were then told it wasn’t possible because the hotel was fully booked. Overall, we felt the hotel did not provide good value for money. Between the unexpected charges, uncomfortable room conditions, poor cleanliness standards, lack of entertainment, and unhelpful customer service, our stay was far below our expectations, and we would not choose to stay here again.