H10 las Palmeras

Hotel in good location with back gate exit on to the beach. Pool and grounds are kept clean and tidy. Pool bar busy and often had to get up and ask staff to take our food order they could have done with more staff covering the food service. Pool bar food was fantastic and perfect for kids in particular if they wanted hot dogs, burgers, chips etc Food in the main restaurant was ok, breakfast was the best plenty of choices, evening meal was a let down from time to time I had to use the microwave on a couple of occasions to heat soup up and potatoes … chips were often very under cooked. Topping up the food was a daily issue when it got busy they couldn’t keep up with refilling the trays and often stood with food on your plate getting cold while waiting for staff to bring out more … 2 small trays of chips between hundreds of guests trying to eat at one time is not really acceptable. Reception staff lovely very helpful, but I did tend to find if you left a message on an evening it wasn’t passed to day staff and therefore would need to ask again. Speciality restaurants were good the Italian was fantastic food and service. Rooms were small we looked out the back where the restaurant air con vents were pumping out food smells luckily we don’t use the balcony but something to consider to check once you get your room. Rooms were not cleaned to any decent standard at all for our 10 days they made beds, emptied bin and replaced the towels. I repeatedly asked them to clean bathroom sink and clean bathroom tiles and floor as there was hair there (not ours) from us in checking to to leaving, the chair under the desk was also grubby and the frame of the wardrobe had spilt drink down it …. Little things like this let the hotel down and not 4 star quality like you expect.

We had only heard good things about this hotel which makes me writing this review feel even more shocking. Location Firstly the Location, the location is very good with being about a 5 minute walk both from the strip and golden mile with a taxi rank outside. The hotels also a 25 minute walk from siam park which is quite straightforward to complete. and has a door at the back of the hotel straight onto the beach. Bathroom This is where it goes downhill, on arrival to our room on level 2 with a street-view, The bathroom was the first thing we noticed, outdated with cracked tiling and a below average bath/shower. The shower head was at the same level as ribs with no option to move it which made showering extremely awkward. Bedroom Next the room, the beds were fine experiencing no problems with them for the week we stayed. Plugs were located next to each other across the room with no table nearby meaning charging was extremely awkward. However, the sliding door to the balcony had a broke metal frame (which was the right hand panel) on our first night, we immediately reported this to reception who wrote it down but took no action on this issue, by the end of the week this part of the frame was barely hanging on and extremely precarious. Balcony The balcony was standard, being above the dubliner we expected loud noise into the night. However the balcony had dried up sick on the railing, which hadn't been cleaned from the previous guest obviously. This was also reported, and once more never acted upon the whole week we stayed despite “cleaners” being in everyday. This meant only half the railing could be leant or used to hang drying towels ect. In conclusion this meant our room was Very poor. Pool The pools are clean with 3 separate pools, one small one for children. However unless you wish to swim up and down the pool for your whole stay you are extremely limited. Lifeguards do not allow balls in the pool which i’ve never heard of in a family friendly all inclusive, yet allow diving in head first. Drinks are not allowed to be drank whilst in the pool nor whilst on the edge of the pool. The daytime entertainment is very limited with the same volleyball, waterpolo ect. and the one possible unique activity for the day. There are good Sun-bed availability however. Food For me this is the only redeeming factor. The food here is extremely good. Each day was different yet never dipped in quality. I found myself with multiple plates of different food which i thoroughly enjoyed - compliments to the chefs. However i must note that on two occasions the chicken and turkey was raw that we grabbed from the buffet. Despite this i was extremely impressed as to cater for a large hotel all inclusive usually means a poorer quality food. Staff The staff at the bar were professional dealing with queues rapidly and swiftly. The waiters during food are constantly on the go and willing to stop and grab you a drink even if busy. However during peak times of Food service there may be times where no staff are sighted. The cleaners are friendly when walking past, however it’s the almost dismissive attitude of the reception which ruins the staff’s reputation. 2 complaints, both not resolved and both we were fobbed away. The entertainment staff seem jolly and try to make the most of what at times were grumpy holiday goers however they need better speakers as if you are across the pools you cannot hear them or the music they play. Conclusion Overall i’m EXTREMELY dissatisfied by my experience and would not be returning to this hotel. They have definitely not lived up to expectations and managed to dampen what was a last minute break from a busy personal life. Disappointed.

My experience was strongly marked by an incident that I consider extremely unprofessional. While I was at the front office, I heard the receptionist, Ana, call a colleague asking him to join her because, referring to me, she said that I was “rude.” All of this happened while I was present and in front of other guests. If the staff deems it necessary to involve a colleague to handle a situation, that is an organizational choice. What I consider unacceptable is labeling a guest with a derogatory term in their presence and in front of other people, instead of addressing the situation with politeness and professionalism. I felt exposed and humiliated by behavior that I do not consider compatible with the role of someone who represents a hospitality facility. From a hotel, I expect respect, self-control, and the ability to handle any misunderstanding without resorting to comments of this type. For this reason, my evaluation is inevitably negative