La Perla Tenerife

Being aware at all times that I was not expecting a 5-star hotel... Upon arrival we asked about the all-inclusive to change the plan, and we paid €180 for the MAGMA plan which is supposedly a similar A.I.... right from the start they tell us that with that category we have the room until 6:00 PM, but coincidentally there is a check-in for that day and we must leave it at 12:00 PM... we accepted it thinking that everything else would be worth it; it should be noted that on the day of departure at 12:00 PM when leaving the room and asking for the complaint form, thanks to the Holy Spirit they had canceled the room and offered it to us until 6:00 PM when we already had everything in the car. The food is shameful, we didn't want caviar, but we did want to arrive and have food, and the excuses they have given me as a response to a complaint where right now I think they have answered wildly and just to answer since what one complains about has no relation to what they answer do not work for me. The pool bar and the service included is a joke... they bring the soft drinks in glass pitchers from the floor below, come on, I haven't seen that anywhere... it's not just that the soft drink has no fizz, it's that it goes beyond the level of hygiene. The four things that were included, they didn't have... €180 extra that we paid to end up going out to eat. The funniest thing is that we didn't all have the same conditions, despite having paid for the same plan. I don't recommend it at all, they didn't know how to manage so many people, it got out of hand and they provided terrible service. I wasn't the only one who was unhappy and felt ripped off, as there was no other topic of conversation at the pool.

Very disappointed with our stay. Upon our arrival, the receptionist (very kind) forgot to mention to us that drinks were not included in the "full board." At lunch, I started to pour myself a drink before being abruptly interrupted by a waitress. Although I had only poured a few drops and didn't end up drinking anything, I was forced to pay €3. The waitress rushed to the front desk to report me as if I were a thief. It's not a question of the amount, but a question of attitude and honesty: making someone pay for a service not consumed and treating guests this way is unacceptable. What a shame that the entire staff doesn't have the welcoming attitude of the young woman at the front desk.

IMSERSO from June 6 to June 15, 2026. SUMMARY: If you can, DO NOT GO Above Puerto de la Cruz. Not at the height of Teide, but climbing from the beach and tourist area of the town requires a good physical level. Mandatory taxi fare of 5 to 7 euros. Dining room. Lines to enter. Very small. Crowded tables. Buffet always attentive to restocking. Breakfast is good. Food/dinner quality level is low. No comparison with other Imserso hotels. Room type apartment with disconnected stove and no dishes. Not even a couple of cups to make tea. Furniture is just adequate. Noise: depends on the neighbors you get, because there is no soundproofing at all. Staff: Good treatment. I will reiterate the summary: If you can, DO NOT GO